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Sales and Service Representative

We are looking to grow our Team of Licensed Customer Care Professionals. These are key positions within Assurant because you are the voice of our organization and clients. You are highly valued as our customer’s primary point of contact, and Assurant is very much invested in your success in this role. Providing excellent customer service is top priority for us!

Primary Job Accountabilities/Responsibilities:

  • Responsible for processing outbound calls for insured and other internal areas

  • Provides status on existing coverage to customers by responding to their questions on coverage, billing, premium and procedures

  • Reviews policy applications and supporting documentation for completeness and accuracy

  • Code, input and set up new claims and cancellations

  • Update’s system to maintain data integrity of information

  • Resolution of customer issues and refers escalated items to higher levels for guidance

  • Researches information in order to provide customers with accurate coverage and policy or benefit information

  • Corrects system errors

  • Maintains client relationships via quality customer service and timely processing of additional request through email (changes, cancellations, etc.)

  • Knowledgeable of complex products related to inclusive card benefits business and additional product/services associated with the company

  • Follows standard procedures and guidelines

  • Other duties as assigned by management and may support other departmental areas based on business need

  • Knowledgeable of multiple applications including client, mainframe and web-based systems

Basic Qualifications Required - Experience, Skills, and Knowledge:

  • 2-15 Resident Health & Life (Including Annuities & Variable Contracts) Agent License

  • 20-44 Resident Personal Lines License

  • Must have good verbal and written communication skills.

  • High School/GED or equivalent work experience

  • 1-2 years of customer service-related experience

  • Knowledge of Insurance Industry

  • 1 year experience in a call center environment and importance of service standards

  • Computer literate with emphasis on Microsoft Office software and Windows

Preferred Experience, Skills, and Knowledge:

  • Develops a basic understanding of the inclusive card benefits/insurance process

  • Understanding of systems and utilizes them effectively to resolve customer issues

  • Utilizes multiple systems to research coverage and coverage related questions

  • Learns how to assess customer needs

  • Knowledge of insurance claims documents

  • Experience using Salesforce

  • Intermediate Microsoft Word

  • Intermediate Microsoft Excel

  • Strong typing, alphanumeric data entry

Work remotely temporarily due to covid-19

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