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Sales Billing Specialist

Assurant is currently looking to hire a Sales Billing Specialist . Be a part of a hard-working team that likes to have fun while delivering outstanding world class service! Fluent verbal communication in both English and Spanish is a plus! You will support the organization’s extended warranty contract business by selling extended service contracts on major appliances and consumer electronics and resolving customer contract billing questions.

Essential Duties and Accountabilities  

  • Cultivate and develop customer relationships to identify and present sales opportunities to develop and maintain long term customers.

  • Work closely with customers and clients through inbound calls to create a positive, memorable call experience, while helping customers to protect everything that matters most.

  • Apply sales tools and techniques to identify cross sell opportunities and sell extended service contracts.

  • Actively listen to customer’s needs and concerns to provide successful solutions to ensure the customer feels supported and valued.

  • Resolve customer questions and provide resolution to existing customer contracts and conduct file maintenance

  • Navigate multiple programs/software for information gathering, trouble shooting and transaction processing.

  • Strive to meet and exceed department metrics and business goals.

  • Adhere to all company policies and procedures

Basic Qualifications

  • High school diploma or GED 

  • 6 months' previous customer service experience 

  • Able to work 8-hour shift/40 hours a week/between the hours of 6:00 am - 6:00 pm MST

Other Qualifications

  • Sales aptitude

  • Strong work ethic

  • Ability to adapt to change

  • Positive attitude

  • Excellent customer service skills

  • Pay Differential for Bi-lingual, Fluent verbal communication in both Spanish and English

Note: Work from home days possible.

For thirty-five years Assurant Solutions has been there to protect consumer finances, possessions, and peace of mind. Today, Assurant Solutions is a global leader in keeping consumers connected to their digital lives. With operations in 24 locations and 13 countries, the company’s global team of over 5,000 employees are dedicated to delivering the best customer service experience anywhere in the world. That’s why industry leading mobile carriers, manufacturers, retailers, financial institutions, vehicle dealers and funeral homes choose to partner with Assurant Solutions. From mobile devices to major appliances, from cars to computers, Assurant Solutions helps protect what matters most. Visit us at assurant.com, follow us on Twitter @AssurantMatters, or like us on Facebook.


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