Sales Executive / Customer Retention Associate - Spanish speaker
Amsterdam
About Assurant:
One of the biggest businesses you’ve probably never heard of has some very big opportunities for people with big ambition. We are Assurant. A creative Fortune 500 company with 15,000 colleagues around the world, who protect what matters most to over 300 million customers. And whether it’s automotive support, mobile phone and gadget protection or house and business rental insurance, we are always ready to support our customers and clients.
The opportunity:
Answering calls from customers who want to cancel their mobile and gadget insurance, you'll help them protect the things that matter most. The voice of some of the biggest brands in telecoms, you'll go out of your way to help over 8 million customers with their lost and broken gadgets. Taking ownership of queries, you'll get to know customers and put them at ease.
At Assurant, diversity helps us inspire creativity in the global marketplace, and we are strong believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement. To achieve this, we believe we must reflect the diversity of the customers we serve.
We're looking for more great characters. Good communicators and listeners who enjoy talking to people and take pride in their work.
About you:
- Enjoy making customers happy by delivering experiences
- Have the flexibility to adapt to change in a fast-paced environment
- Be well organised and passionate about providing a great service
- Enjoy variety and learning new skills
- Be resilient, have a keen attention to detail and know how to use a computer.
Role specifics:
This role is to deliver excellent service to our customers and maximize opportunities within the sales function.
You will be responsible for retaining customers and setting up new policies on none advised basis using a structured script.
- To achieve individual KPI’s and sales targets
- Follow a script on all calls and be compliant with the business process
- Put the customer at the centre of everything you do and deliver fair customer outcomes
- Use retention skills to convert customers who are calling to cancel their insurance
- Understand and apply our regulatory (including TCF) requirements in your role
- Provide excellent customer service in line with our Quality Assurance Guidelines
- Demonstrate a high level of accuracy
- Be thorough and organized in the tracking of all calls and information
- Support immediate team and positively demonstrate company values and behaviors
Skills:
- Fluent in Spanish is essential plus proficient in English
- Excellent Customer Care Skills
- Professional attitude
- Self-motivated
- Good team player
- Able to follow a scripted process
- Compliant with business processes at all times
- Ability to stay motivated whilst working in a repetitive environment
- Adhering to company policy
- Experience in a Call Centre
- Support the customer service area’s when applicable
Full training will be given to the right candidate
The call to action: At Assurant, we’re very big on supporting you to be the best you can be. And from flexible working to healthcare support, from training and development to a range of rewards, what matters to you, matters to us. If you’d like to talk about big finance opportunities with the biggest business you’ve probably never heard of - apply today!
