Job Purpose:
The Sales Support Specialist will be responsible for working with our buyers and internal partners to onboard buyers, manage our post-sales processes and improve our overall buyer experience. Sales Support Specialists will also support upstream partners and internal business groups.
Primary Job Accountabilities/
Responsibilities:
- Manage Keeper (client retained inventory) process – complete orders, work with both internal and external partners to facilitate processes, calculate forecasts, work with Ops and clients to prepare SKUs for fulfillment. 10%
- Process sales orders, internal orders, and other transactions in Oracle.
- Support post-sale processes for buyers – device unlock requests, shipping and other account management activities. 20%
- Integrate new buyers into sales and support processes. 10%
- Work with internal partners to manage customer-driven inventory requests. 10%
- Take ownership of process improvement, working with internal teams to drive simplification and quality. 10%
- Support client supplemental sales platform programs and other special projects as needed. 5%
- Investigate and troubleshoot system issues and buyer questions related to sales orders. 10%
- Review and provide approvals for RMA Requests. Collaborate with Quality Team to improve output. 20%
- Assist internal departments with buyer communication (Shipping, Finance, GDO and Compliance) as needed. 5%
- Leverage high-quality customer interactions to drive customer loyalty and increased profitability of sales interactions
- Comply with Assurant policies and guidelines
- Communicate with Assurant customers.
- Proactively communicate with the Quality, Production, and Shipping teams
- Participate in process documentation efforts for all assigned tasks.
- Crosstrain on key tasks to ensure continuity of customer experience
- Prepare and maintain spreadsheets and reports to support Order Management and Sales Support activities
Required Experience, Skills, and Knowledge
- Strong MS Office skills
- Intermediate proficiency in Excel
- Effective oral and written communication abilities
- Strong planning, organization, and time-management skills with a keen eye for detail
- Resilience with the ability to thrive in a rapidly changing environment
- Willingness to work extended hours including nights and weekends when required
- Experience in a sales support or customer service role
At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.
For further information about Assurant, please visit our website: https://www.assurant.com/
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
