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Salesforce Engineer

The Senior Salesforce Engineer will be contributing to a global implementation of Salesforce.com. This is a role that serves as a point of contact for administrative configuration actions: maintenance, configuration, reporting and training. Day to day this person will work on Salesforce.com projects, enhancements, customization, support, and maintenance. The position will also include working with custom development for application integration, working closely with business users to develop requirements, and then configure and test the Salesforce.com system to ensure the system meets the requirements. This role is critical to the ongoing SFDC and GLOW initiatives company wide.


What will be my duties and responsibilities in this job?  

  • Configure and customize an evolving global Salesforce.com Sales, and Service Cloud environment. Responsible for maintaining the functional areas of data management (including integrations), case management, knowledge base, person accounts, dashboards, and reports.
  • Maintain system metrics to track trends in usage and data integrity.
  • Participate in cross-functional teams that address strategic business issues.
  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Liaise with business stakeholders on an ongoing basis.
  • Evaluating the data collected through task analysis, business process, surveys, and workshops.
  • Communicating effectively with clients, vendors, partners, and internal teams to deliver product’s functional requirements like screen, interface, and UI designs.
  • Designing and executing test scripts and test scenarios.

What are the requirements needed for this position?  

  • 7+ years of IT and over 5 years of Salesforce.com Development experience
  • 4+ years’ experience implementing and configuring Salesforce.com
  • 5+ years of Apex Coding experience
  • 2+ years working in an Agile development environment
  • 3+ years coding in other languages (.NET, C#, JAVA, etc)
  • Certified Salesforce.com Developer
  • Bachelor's degree in the field of computer science, information systems, engineering or equivalent.
  • Architects, Sr Software Engineers, Senior Developers are all encouraged to apply.

What other skills/experience would be helpful to have?  

  • Skilled in working on Force.com Platform, Apex Coding, Visual Force Pages, Triggers, Components, JavaScript Remoting, Workflow, Email Services, Sites, Tabs, Custom Objects, Object Relationships, Security Model, Custom Settings, S-Controls, Reports and Dashboards, Validation Rules, Workflows & Workflow rules, Approval Process, Email alerts and Field Sets.
  • Integration experience on Salesforce.com using SOAP and REST API’s.
  • Proficient in working with Apex Scheduling and Batch Processes
  • Experience working with Force.com IDE for development and deployment.
  • Experience in Apex Class Controllers & Triggers with Governor Limits.
  • Experience in using SOQL & SOSL queries.
  • Experience with Salesforce.com data migration tool Data Loader and Demand Tools.
  • Ability to conceptualize and frame a problem and corresponding solution(s) critical.
  • Excellent verbal and written communication skills and excellent interpersonal skills with a demonstrated ability to work in a team-oriented service-driven environment
  • Ability to translate customer requirements into specifications including complex business processes.
  • Time management, ability to multitask, and propensity to handle urgent interruptions with poise and professionalism
  • Business acumen including a good sense of how applications can be utilized to improve business processes and the bottom line.
  • Experience with Service Center solutions, particularly in a global environment, highly desirable.
  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
  • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments. Excellent interpersonal, verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
  • Ability to effectively prioritize and execute tasks is crucial.
  • Up to 10% travel may be required, some of it international. Must have a valid passport and ability to travel overseas.
  • Will consider visa sponsorship.
  • Experience with Financial Force is a big plus.
  • Experience with Heroku is a plus

What are the working conditions and physical requirements of this job?   

General office demands  
 

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Helping People Thrive in a Connected World
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

Our Culture Defined
Our unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state or local law in employment decisions.

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