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Senior Process / Quality Engineering Supervisor

  • Lavergne
  • R-90472
  • Manufacturing Management
  • Full Time
  • Added

Hyla is looking for a Senior Process / Quality Engineering to join our growing team!  We are seeking an individual who thrives on challenges, enjoys helping others to solve problems, has a “Get It Done” attitude, and a strong desire to learn new things.

Hyla Mobile, an Assurant Company, is a rapidly growing company that provides Mobile Device technologies and services to Wireless Carriers and Consumer Electronics Retailers. Hyla’s goal is to transform the wireless ecosystem by enabling Carriers and Retailers to offer smartphone trade-in programs to their consumers. Hyla manages these trade-in programs on behalf of the top brands in the wireless industry, including AT&T, Verizon, Best Buy, Google, and many others.

The job is responsible for managing Customer and Quality SLA’s agreed upon.  Assist in understanding and working with Operations on agreed yield targets.  In addition, the Senior supervisor will be tasked with the communications, development, and coaching of the supervisors reporting into this position.  This position will be responsible for covering when supervisors or Managers are out.  This position will be the main focal point for communications with engineering, operations, safety, security and management concerning the depot.


  • Ensure adherence to company policies and process standards, while maintaining employee morale and overseeing the training of new and existing staff
  • Work with manager to establish department and company goals and rely on experience, judgement, and innovation to achieve them.
  • Drive process improvements, and coordinate QA support for new product/new business line introductions
  • Accomplish supervisory and human resource objectives such as interviewing, conducting performance reviews, one-to-one counseling/coaching and disciplinary administration.
  • Lead Quality tools training for QA coordinators and other supervisors as required. (E.g. ANSI sampling, 6S audit, OJT, and database systems support.)
  • Work with the Operations Leaders to monitor, review and analyze quality data and trending.
  • ·Act as liaison between teams, shifts, supervisors, and departments, and partner with customer/client representatives.
  • Identify manufacturing and development constraints. Work with management and technical staff in performing root cause analysis and implementing corrective and preventative actions.
  • Prioritize, pan and execute work activities in alignment with department and Operations priorities
  • Ensure daily quality data reports are accurate and published on time.
  • Maintain flow of quality operations by communicating WIP status, requirements, and relevant changes to next shift
  • Coach/mentor other supervisors and Leads.
  • In the absence of the QA Operations Manager, the Senior Supervisor Quality will oversee other QA supervisors and have signatory authority for Quality issues on ECRs/ECNs.
  • Maintain a safe and healthy work environment by following and enforcing standards, and procedures while complying with legal regulations.

Basic Qualifications:

  • High school diploma or equivalent
  • 7 years of leadership experience in Quality supervisory position within a fast-paced manufacturing industrial services, distribution or equivalent environment

Other Requirements:

  • Strong knowledge and abilities with Microsoft Excel, Word, and familiarity with label printers and bar code scanners
  • Experience working with a 5S, Lean, Six Sigma environment
  • Knowledgeable of basic quality tools (5 whys, Fishbone, etc)
  • Detail oriented with excellent written and verbal communication skills
  • Ability to interact effectively and positively with all levels of company personnel as well as external personnel
  • Ability to work in a fast-paced environment and able to handle multiple priorities simultaneously
  • Ability to work independently with limited supervision
  • Experience working with an hourly workforce

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