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Senior QA Analyst – Production Support

Assurant’s mobile device protection program is designed to deliver superior repair and replacement results quickly to keep your customers connected to their daily lives. As the only vertically integrated provider that owns and integrates every stage of the device lifecycle, we deliver a seamless experience with dynamic claims fulfillment, award-winning customer service, and advanced diagnostic tech support.  That means our customers get back up and running faster, more conveniently, and without hassle.  Join the Connected Living software engineering team to leverage modern cloud technologies to solve customer problems around the globe.

In this role, you will work closely with our development and product teams to create test cases that validate our applications to serve customers with dynamic, modern user experiences. We are looking for people with strong knowledge in testing and production support. Responsibilities include solving problems, experimenting, production & model testing and testing features that we measure for value to our users. Candidates must have strong communication skills, the ability to manage multiple tasks efficiently and the ability to be effective in a fast-paced, team-oriented environment. 

What Makes us different?

  • Our Engineering team leverage modern cloud technologies to solve customer problems around the globe
  • We value people who can bring a diverse perspective to our product and where a developer will not just write code but will have a real meaningful impact on the direction of the product
  • Everyone is encouraged to come up with new ideas to make our customers’ lives better
  • Our vision unites us. By living our purpose, values, and commitments, we’re working together toward a common goal; creating the future of Assurant

What will be my duties and responsibilities in this job?

  • Apply analytics to identify trends or patterns that provide insight into the root cause of system failures or process breakdowns.
  • Systemize reporting to reduce the manual effort involved in developing reports, running queries, and pushing data out to stakeholders.
  • Work with external vendors, other departments, and team members during new client implementations
  • Access to and ability to utilize production systems
  • Identity gaps and errors in the claims process related to fulfillment
  • Production testing, manage escalation and model testing
  • Develop, implement, and maintain manual tests and automation scripts 
  • Test applications used by both mobile and desktop clients 
  • Work closely in software engineering team to execute on requirements 
  • Create and maintain test cases for regression testing 
  • Work in a collaborative environment  
  • Communicating with Engineering Managers, development team and Product Owners  
  • Work in a cadence of two-week sprints with daily stand-ups and bi-weekly retrospectives 
  • Participate in test case reviews 
  • Grow subject matter expertise in product, and platform 
  • Document test results, Receive, prioritize and work escalations, Create bugs in the Azure backlog
  • Utilize tools for reviewing logs and analyze results
  • Occasional off hour participation in releases (often midnight on week nights)
  • Participate in daily standups

What are the requirements needed for this position?

  • 4+ years' experience as QA Analyst or Production Support
  • Must have experience using Log Analysis tools (App Insights, Kibana, Elasticsearch, etc)
  • Must be able to work with multiple applications
  • Knowledge of testing on multiple browsers and devices 
  • Knowledge of API testing using Postman 
  • Strong attention to detail and follow through 
  • Ability to demonstrate working product to the stakeholders  
  • Strong oral and written communication skills to create a productive communication environment with team members and stakeholders 

What other skills/experience would be helpful to have?

  • Bachelor’s Degree in Computer Science or related field 
  • Knowledge Azure DevOps

What are the working conditions and physical requirement of this job?

This is a virtual/remote position.

How much should I expect to travel?

Up to 5%

#LI-Remote


Helping People Thrive in a Connected World
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

Our Culture Defined
Our unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state or local law in employment decisions.

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