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Technology Mast

Senior Scrum Master

Assurant is a global provider of lifestyle and housing solutions that help leading brands grow revenue, manage risk and deliver a great experience for their customers. We protect, connect, and support over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 300, with decades of experience in the industries we serve.

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Self-motivated, self-reliant Senior Scrum Master will have the ability to achieve broadly communicated objectives under a minimal amount of supervision.  Senior Scrum Masters provide effective collaboration, facilitation, leadership and coaching skills to the agile development process and delivery of applications, as well as enforcing the agile tenets, removing impediments and promoting empowerment. 

This is a remote position.

Primary Job Accountabilities/ Responsibilities   

  • Be creative in helping teams embrace agile principles while encouraging growth both individually and as a team 

  • Understand the difference between Agile and Scrum and be able to articulate it 

  • Provide team(s) with resources, information, communication, and practical advice to enable the team to regularly deliver high quality working software 

  • Facilitates: Daily scrum (stand-up), refinement and sprint planning sessions, Sprint review (demo) and Sprint retrospective.  Ensure all participants understand the ceremony's purpose and keep to the time-box. 

  • Track and communicate various metrics per team including velocity and sprint/release progress 

  • Coordinate each team’s work with other teams in the same release train (SAFe)  

  • Foster and encourage conversations and collaboration - both inside and outside of team – allowing them to self-organize 

  • Identify and remove impediments - help prevent distractions that interfere with the ability to deliver the sprint goals  

  • Understand and be able to articulate strategic and product planning goals in the division and team's environment including progress toward them 

  • Supports Product Owner(s) ensuring the product backlog is properly refined – prioritizing to maximize value and using creative techniques for elaborating user stories to be ready for the upcoming 1-2 sprints.   

  • Assist team with making appropriate commitments through story definition, story selection, task definition  

  • Ensure team understands the need for clear and concise Product Backlog items and achieve this through techniques such as user story slicing and acceptance criteria 

  • Proactively manage dependencies 

  • Update agile tracking systems to provide transparency on Product & Sprint Backlogs 

  • Recommend improvements and assist in changes to best practices 

  • Participate in the agile community both internal to Assurant and external with other practitioners 

  • Enforces the values and principles of Agile by focusing on continuous learning and feedback loops 

Additional responsibilities within our SAFe ART: 

  • Team Plan Tracking 

  • Creation and Distribution of each team’s Committed and Completed documents  

  • Present Team Plan during PI Planning 

  • Facilitate Inspect & Adapt sessions 

  • Create and Manage team Dashboards and Queries 

  • Use ServiceNow to help team members overcome impediments 

  • Assist each team with self-assessments 


Basic Qualifications: 

  • 8+ years of experience as a Scrum Master for software development teams  

Other Requirements 

  • Certified Scrum Professional (CSP) industry certification preferred 

  • SAFe Experience & Certification 

  • Agile experience within a multi-team organization 

  • Experience with Azure DevOps (ADO) or similar tool 

  • Experience working with distributed, virtual teams 

  • Experience coaching and mentoring other Scrum Masters 

  • Excellent communication, facilitation, and coaching skills 

  • Deep toolbox of Agile practices for: retrospectives, daily standups, sprint planning, burn down and related techniques 

  • Experience working with external teams and vendors 

  • Ability to collaborate and exercise influence without authority 

Preferred Experience, Skills, and Knowledge   

  • Bachelor’s Degree or higher preferred  

  • Experience working with co-located teams 

  • Familiarity with lean principles and Kanban preferred 

  • Knowledge of other project management methodologies a plus 

  • Insurance industry experience a plus 

  • Participation in industry agile communities of practice desired 

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