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Service Experience Lead

  • , India
  • Operations Staff
  • Full Time
  • Added

·       Ensure the claims adjudication within agreed TAT

Non-Surveyor case with 2 Hours/Surveyor case within 2 days.

·       If any delay on claim process escalate take the corrective measure.

·       Addressing insurer technical queries and justify the case for approval.

·    ·       Ensure to publish the MIS reports with the help of Back office team members.

·       Quarterly review meeting with respective OEMs & their technical team with frequent failure parts details on parts & value which help on focus towards to reduce average claims cost.

·       Sharing the data to Training & Audit team to impart the dealer & filed team of respective OEMs.

·       Closely working with IT & project to do the improvement on existing process.


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