· Ensure the claims adjudication within agreed TAT
Non-Surveyor case with 2 Hours/Surveyor case within 2 days.
· If any delay on claim process escalate take the corrective measure.
· Addressing insurer technical queries and justify the case for approval.
· · Ensure to publish the MIS reports with the help of Back office team members.
· Quarterly review meeting with respective OEMs & their technical team with frequent failure parts details on parts & value which help on focus towards to reduce average claims cost.
· Sharing the data to Training & Audit team to impart the dealer & filed team of respective OEMs.
· Closely working with IT & project to do the improvement on existing process.