Service Network Manager ANZ

Why work with Assurant?

Everyone at Assurant, no matter their role, their skills, or where they’re located around the world is united by our uncompromising values and culture. You’ll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do. 

With more than 100 years industry expertise, we are trusted by over 300 million consumers worldwide and, Assurant supports global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.

Some of the benefits you'll get working at Assurant include:

• Recharge days to support Mental Health, and cultural leave to celebrate what’s important to you
• International and Local mentoring programs
• Discounted Employee Share Purchase Program
• Diversity panels and employee resource groups
• 10 weeks company paid parental leave including superannuation contributions while on unpaid leave
• Development programs and support for higher education
• Novated vehicle leasing
• Volunteering leave to give back to the communities we serve

What's the role about?

The Service Network Manager is primarily responsible for the delivery of the overall service network and salvage strategy whilst effectively leading and managing onshore, offshore teams, OEM’s and major clients to ensure the overall ongoing management and delivery from a network of service partners to support the business plans within Australia & New Zealand.

This position will work closely with the business to understand the requirements of clients and consumers, to ensure the network can support all new and existing programs.  It is critical for this position to understand and validate the respective Service Network Partner propositions to ensure the right partners are in place and provide the right level of service to end consumers.

• Effectively lead the team to ensure delivery of the overall service network strategy
• Work with both client and business stakeholders to design and implement solutions as required across repair, replacement, and salvage programs to optimise efficiency
• Manage the OEM’s, strategic clients, and partners across all areas of service network
• Continually review existing service partners to review which should be retained and further developed 
• Ensure all service partners offer the best quality of service, competitive pricing, and value-add service
• Overall responsibility for the on and off-boarding of service network partners, establishing and monitoring agreed SLA’s & KPI’s
• Work collaboratively with Customer Experience to drive the right outcomes and right communications to customers from the network ensuring an industry leading NPS.
• Constantly look for streamlining opportunities to drive efficiency across the platform
• Ensure the team is supporting the claims team in providing technical assistance and expertise
• Collaborate with business to ensure system needs for service partners have been documented, agreed, built, and tested as appropriate, within required time frames
• Producing monthly reports
• Review the existing suite of Service Partners and through detailed analytical analysis to provide recommendations on service partners and their overall suitability
• Work in conjunction with appropriate departments to ensure required due diligence processes are always completee ANZ & APAC President) to gain their input and support on their objectives.

Does this sound like you?

• 8+ years of Service Network experience across both Australia and New Zealand
• 4+ years of overall Service Network responsibilities across Australia and New Zealand
• Advanced Excel,
• Excellent written and verbal communication skills
• Excellent stakeholder engagement, both internal and external
• Strong analytical, numerical and problem-solving skills with an understanding of commercial principals
• Ability to articulate ideas to both technical and non-technical audiences
• Ability to multi task and perform under time constraints in a fast paced, changing environment
• Demonstrated ability to convert insights into strategies and roadmaps
• Strong prioritisation and organisational skills with the ability to work with cross-functional teams
• Demonstrated logical thought process and critical thinking ability
• Solid business and financial judgement with the ability to measure results and identify opportunities
• Understanding of performance measurement tools, methodology and technology

Interested? We've love to talk more...

Submit your resume and cover letter detailing your experiences and suitability for the role. The successful applicant will be subject to relevant background checks such as reference checks and a police check.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website at https://www.assurant.com/

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.