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Service Network Supervisor, India

  • Mumbai, Maharashtra
  • R-103730
  • Sales and Account Services Management
  • Full Time
  • Added

The Service Network Supervisor is primarily responsible for the establishment & development of a network of service partners that support the business plan within a given region of India. This position will work closely with service centers for on time delivery to meet customer satisfaction. Ensuring the service network is built to meet the needs of the client agenda is critical to this role.

  • Determine the Service Network Partners required in given region to support the existing and new programs
  • Review the existing suite of Service Partners and determine which ones should retain and focus on and to further develop a broader partnership with.
  • Manage the on/off-boarding of Service Network Partners and establish & monitor agreed service levels and performance indicators.
  • Ensuring end to end customer satisfaction from Customer complaint through to settlement via repair/replacement/claim as per product criteria defined under Assurant program.
  • Handling customer escalations regarding service and claims to provide faster resolutions,   for the benefit of the customer and the organization.
  • Collaborate with internal departments to ensure system needs for service partners have been documented, agreed, built and tested as appropriate, within the required timeframes
  • Work in conjunction with Legal, Risk & Compliance teams to ensure due diligence processes are adhered to at all times

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

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What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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