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Shared Service Operations Specialist

Job Description

This is an onsite position in Springfield, OH and not eligible for work from home.  

This job handles the dispositioning of insurance claim checks on behalf of our financial institution clients, directly impacting the timeliness and accuracy of property damage claims. This role requires proven ability to manage deadlines and meet quality standards with accuracy and consistent attention to detail. It also requires the use of good judgment to solve problems and make business-appropriate decisions consistent with Assurant procedures and best practices.

The Shared Services Specialist has a direct impact on customer satisfaction and confidence through the timeliness and accuracy of their work and the quality provided.  

Our volume of work may increase on occasion, especially during natural disasters, and therefore there will be times when overtime may be required.  

What will be my duties and responsibilities?  

  • Responsible for performing job requirements including processing insurance claim checks, maintenance, or research. 
  • May perform monetary functional transactions such as posting deposits to client servicing system. 
  • Make appropriate updates to client database in order to meet regulatory obligation.
  • Manage time to handle multiple demands and competing priorities.  
  • May work in multi-functional areas with multiple clients. 
  • Handle other duties and projects as requested on business needs. 
  • Maintain and update procedure knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate.

Schedule: Monday through Friday from 6:30am to 3:00pm EST  

What are the requirements needed for this position?   

  • High School diploma or GED 
  • Good organizational skills and the ability to manage multiple tasks and meet deadlines 
  • Basic knowledge of computers and proficiency with Microsoft office including Excel and PowerPoint 
  • Good oral and written communication skills and professional etiquette  
  • Data Entry/document processing experience
  • Positive attitude/desire to learn

Preferred Qualifications/Experience 

1-year experience in insurance, banking, finance, mortgage servicing, or related experience 

**Onsite position**

Pay Rate: $15.50-$16.00, based on candidate background, experience and work location, while also allowing for salary growth within the position.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

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For U.S. benefit information, visit For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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