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Sr Business Unit Systems Analyst

Sr Business Unit Systems Analyst

Overview of Position  

The Sr Business Unit Systems Analyst provides operational support for Assurant’s Connected Living Claim Operations through analysis of processes, implementation of best practices, ongoing analysis for continuous improvement, and identification of new approaches and solutions. You will support project management and new client or program implementations to advance business objectives.

The Analyst is a specialized analyst who works with the business to break down their processes into specific steps; working on projects designed to improve quality, reduce errors, and design new processes. You will work with management, Information Technology, implementation teams, customers, and clients to gather and analyze information and make recommendations.

Business Unit Systems Analysts gather information by interviewing people who perform the business processes, customers, clients, and others involved in the process. They must be proficient in data gathering and analysis, creating worksheets, process workflows and diagrams. They also need excellent writing skills to produce documentation and presentations.

This role involves “thinking processes” in which to draw inferences from process details and link these inferences to the big picture by considering business objectives in identifying process improvements. The Sr Business Unit Systems Analyst will work closely with various operations and support teams to analyze every level of system process design and orientation within Connected Living.  In addition, the Sr Business Unit Systems Analyst will work directly with our Information Technology Agile scrum teams to review User Stories (requirements) acceptance criteria.

What will be my duties and responsibilities in this job?  

Claims Operations and Project Intake Support (50%)

  • Stay abreast of new Connected Living claim related requests to understand the business need, communicate to appropriate business areas, and ensure it aligns with strategic goals. 
  • Create Scope documents for operational change requests impacting Connected Living Claim Operations functions and responsibilities.  
  • Play a key/lead role in identifying and engaging who in Connected Living Claim Operations is impacted by new requests or changes.
  • Work closely with Connected Living IT Agile scrum teams and other IT support teams to assist in defining, reviewing, and approving business requirements.
  • Create detailed process flows as needed for claims related functions end to end through various channels.
  • Ensure adherence to Connected Living Claim Operations intake standards and guidelines.
  • Prepare and present new client or program implementation overview to Connected Living Claim Operations team, with an emphasis on critical operations functions and accountabilities.
  • Assist with the establishment and maintenance of Standard Operating Procedure (SOP) documents, communication plans, and other team process assets.
  • Evaluate compliance against published policies and procedures; review internal control systems and frameworks to assess reliability and effectiveness; document specific compliance or regulatory change system requirements for both Connected Living Claim Operations and functional support teams.

Current and Future State Process Analysis (30%)

  • Identify trends and patterns to facilitate root cause analysis; communicate observations and recommend alternative solutions to management.
  • Conduct current state and future state analysis of internal control environments.
  • Work with the Connected Living Claim Operations team and other functional areas to design new processes and solve process related problems.

Strategic Planning and Process Improvements (20%)

  • Assist with the development of procedures, best practices, work instructions, internal process workflows and other process assets.
  • Work with liaisons from the business lines as required to encourage a culture that advocates process improvement.
  • Optimize workflow and process to maximize overall efficiency.

What are the requirements needed for this position?  


  • Strong collaborative skills and ability to work with a cross-functional team.
  • Excellent communication (oral and written) skills, interviewing skills, and presentation skills with an ability to express complex technical concepts in business terms.
  • Monitor and report on process improvement requests as required.
  • Demonstrate analytical and project management skills.
  • Creative, solutions-oriented, and strategic thinker.
  • Ability to work independently.
  • Ability to multi-task and understand prioritization of deliverables. 
  • Excellent organization and follow-up skills.
  • Ability to work in a rapidly changing environment.


  • BA/BS Degree in related field or 3-5 years of equivalent experience.


  • 2-4 years of prior Business/Process Analyst experience.

What other skills/experience would be helpful to have?  

  • Strong analytical, facilitation, and process mapping skills.
  • Proficient in Microsoft Office products, including Visio.
  • Must be decisive and results oriented with a high level of integrity and customer focus.
  • 3-5 years of experience working in Claim Operations or similar capacity.
  • 1-2 years of experience working in an IT Agile environment.
  • Experience developing processing procedures and change controls.

What are the working conditions and physical requirements of this job?   

General office demands  


Helping People Thrive in a Connected World
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at

For U.S. benefit information, visit For benefit information outside the U.S., please speak with your recruiter.

Our Culture Defined
Our unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state or local law in employment decisions.

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