Sr. Customer Contact & Operations Specialist, Assurant-GCC, India
Support sales and operational functionality in the retail warranty and connected living service and insurance product market.
This position will be in Bangalore, Chennai, Hyderabad at our India location.
What will be my duties and responsibilities in this job?
- Build relationships with partners’ members and teams
- Support partners with product knowledge delivery and training. This includes distribution of supplied training reports and assist insurance partners to ensure all Sellers/Distributors are enrolled and trained
- Share information updates and provide access to Assurant e-Learn modules where available.
- Support retail and insurance partners and internal operations to onboard new stores and dealers/Authorized Distributors, including supporting set-up and provision of contract templates.
- Support retail partners with the upload of sales data via SFTP or through the Mercury submission portal. Mercury set-up processing is included.
- Support the Finance Team to communicate with Retailer payments and drive escalation on late and large payments through Support Offices & retail account offices.
- Support retailers to use available channels to assist claims processing for claims queries from retailers and their customers as they arise, including missing sale support.
- Manage the Business Enquiry Inbox and distribute enquiries to the business
- Process retail warranty brochure orders.
- Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company.
- While the Service Account Manager has no claims authority or budget responsibility, they have a degree of responsibility in ensuring their own and the company’s time and resources spent aligning with the level of sales and revenue with each partner.
What are the requirements needed for this position?
- Successful completion of secondary school as minimum, and any tertiary study would be highly valued.
- A minimum of 3-5 years’ account management experience and demonstrated record of building relationships with remote partners and clients
- Skill at handling occasional escalated issues, generally around claims fulfilment (where solutions are ultimately managed by the CX team)
- Ability to manage and track processes sometimes with several steps, and involving multiple parties, internal and external.
- An ability to comprehend and communicate the basic structures of the service and insurance programs that each of Assurant’s business partners work within.
- An understanding of sales processes and targets and a demonstrated record of working in a position where accountable performance against sales targets drove a team’s behavior.
- Good communication skills, particularly with writing.
- Demonstrated skills with MS Word, and Outlook and a basic level of skill with Microsoft Excel.
What other are the Preferred Experience, Skills, and Knowledge?
- Any experience working in either financial services or insurance delivery role would be highly valued.
- Any experience working with consumer electronics retailers would be valued
Any posted application deadline that is blank on a United States role is a pipeline requisition, and we'll continue to collect applications on an ongoing basis.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
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For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
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