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Strategic Functional Communications Manager (CAO)

  • United States Virtual
  • R-98934
  • Communications Staff
  • Full Time
  • Added

Job Title

Strategic Functional Communications Manager (CAO Org)

Job Summary

Reporting to the Director, Functional Communication (CAO org), the CAO Communications Manager, Functional Communication plays an integral role in scoping, creating and executing internal communication plans that create awareness and understanding of strategic direction and alignment amongst leaders and constituents within the CAO organization and the Enterprise related to change, transformation and other people organization communications.

This role is the strategic communication advisor and lead for assigned functions within the CAO team, specifically, Total Rewards & Well-being, Change and Talent & Culture initiatives, e.g. The Assurant Way with a focus on using communication to drive outcomes and alignment. This person scopes work and facilitates major enterprise or department-wide communication efforts in support of those areas within the CAO Organization.   

Job Responsibilities

  • Responsible for supporting Talent & Culture (40%) and Total Rewards & Well-being (35%) Change initiatives (25%).
  • Advises and aligns Talent, TRW and Change leaders on communication approaches.
  • Defines proactive communication objectives associated with each area and program.
  • Measures effectiveness and progress toward achieving communication objectives.
  • Navigates and plans for information that is often uncertain or nuanced.
  • Creates highly-integrated, audience and outcome-based communication strategies leveraging company channels including the intranet, town halls, email and face-to-face.
  • Supports major change communication efforts related to Talent (Culture), TRW and Change changes related to sites.
  • Focuses on key initiatives like The Assurant Way, W2W and Assurant Pulse
  • Designs approaches to enhance the way we communicate the company’s Culture and Change.
  • Develops messaging and plans that drive alignment within and across areas of the three areas within and across the CAO Function and the Enterprise.
  • Develops recommendations and plans to drive awareness of strategic direction and Assurant culture and change.
  • Uses the communication support model to guide recommendations for communication planning and development.

Required Skills

  • Bachelor's degree, preferably in communications, journalism or business
  • 5+ years of experience with in-house or agency public relations, public affairs, journalism, or corporate communications

Preferred Skills

** Media savvy **

  • Creativity in both proactive and reactive communication approaches with the ability to adapt quickly depending on the circumstance
  • Excellent media relations skills and ability to help shape stories
  • Innovative approach to identifying emerging channels and platforms

** Strong communicator **

  • Outstanding and clear written and verbal communicator that can tailor messages to the right audiences
  • Ability to assess and interpret facts and trends to develop and synthesize key messages into written materials
  • Ability to clearly communicate complex information in ways that inform, persuade and engage target audiences, including excellent writing, editing and proofreading skills
  • Leverage customer stories/wins, product/service innovation and thought leadership to grow brand reputation and support business growth

** Strategic thinking **

  • Ability to assess information to inform outcome-oriented communications plans
  • Ability to diagnose situations and make recommendations for how communication can solve a challenge or advance a strategic initiative
  • Ability to think and plan in the context of broader company priorities and direction

** Ability to advise leaders **

  • Relationship-driven approach to understand client needs and bring forth communication advice and plans based on those needs/challenges
  • Earns a seat at the table with relevant leaders and teams
  • Ability to diagnose and get to the root of an issue or situation



Pay Range

$82,200.00 - $137,400.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at

For U.S. benefit information, visit For benefit information outside the U.S., please speak with your recruiter.

Our Culture Defined
Our unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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