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Supervisor, Claims

  • Miami, Florida
  • R-96802
  • Claims Management
  • Full Time
  • Added

Title: Supervisor, Claims

Overview of Position

Planning, organizing, leading, controlling, and coordinating the day-to-day activities of a team of associates involved in providing services for a variety of client programs in Claims. This includes managing individual and team performance expectations and goals, providing individual coaching feedback sessions and maintaining singular focus on ensuring and improving agent call quality while improving the customer experience.

What makes us different?

  • Energetic environment and drive results while providing exceptional customer service. 

  • Employing individuals that are interested in learning our business, growing their expertise, and becoming a future leader. 

  • Assurant values a diverse workforce where employees are treated with respect, are encouraged to contribute, and have the opportunity for career growth.   

What will be my duties and responsibilities in this job?

  • Manage inventory and quality assurance for all agents.
  • Monitor daily production productivity and ensure all state-regulated tasks are completed within contractual SLA.
  • Meet production operational standards by reviewing and monitoring the team dashboards and related reports.
  • Recommends change to policies and procedures as necessary and may participate in the development and implementation of such changes.
  • Communicate and review approved policies and procedures to direct reports and ensure compliance through periodic audits.
  • Participate in the development of short- and long-term goals and plans for their workgroup.
  • Directly supervise front-line employees, coaching, training, monitoring calls, and conducting performance reviews.
  • Accomplish supervisory and human resource objectives such as hiring, performing performance reviews, mentoring/coaching, and disciplinary actions.
  • Maintains records related to workgroup performance and attendance.
  • Maintain a safe and healthy work environment by following and enforcing standards and procedures while complying with legal regulations.
  • Develop positive morale and team atmosphere to enhance the employee experience of subordinates and positively impact associate engagement.
  • Assist with the development, implementation, and administration of incentive/motivational programs.
  • Prepares or assists in the preparation of related reports as needed.
  • Develop rapport and relationship with internal teams.
  • May conduct or participate in the analysis and resolution of operational problems.

What are the requirements needed for this position?

  • 2 years of relevant experience

  • 2 years of leadership role experience

  • High school diploma or GED

  • Demonstrated proficiency with Microsoft Office and the ability to navigate and enter data on multiple screens

What other skills/experience would be helpful to have?

  • Excellent interpersonal communication skills to encourage, coach, support, and provide necessary feedback to agents. 

  • Handle multiple tasks simultaneously with frequent interruptions, working under deadlines, creative thinking, making decisions based on incomplete information. 

  • Proficient computer skills are required as well as a willingness and aptitude for mastering new software

  • Ability to solve problems effectively and efficiently.

  • Bachelor's Degree 

This position reports to the Claims Manager and receives light to moderate supervision. Hours of Operation: Monday - Friday 8 am – 5 pm Holiday schedule varies.

What are the working conditions and physical requirements of this job?

General office demands

Helping People Thrive in a Connected World
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at

For U.S. benefit information, visit For benefit information outside the U.S., please speak with your recruiter.

Our Culture Defined
Our unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state or local law in employment decisions.

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