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Supervisor, Financial Services Claims

The Supervisor of Claims is responsible for supervising activities in the claims department and oversees the investigation of insurance claims based on coverage.

What will be my duties and responsibilities in this job?

Claims Management

  • Supervises, organizes, leads, controls and coordinates the provision of services in the area(s) of but not limited to, claims administration, adjudication, compliance, litigation and liability, and corporate claims policy.
  • Ensures complete and sound claims settlements, legal reviews and investigations when necessary.
  • Evaluates claims staff work results by enforcing productivity standards, conducting quality audits and identifying trends.
  • Responsible for resolving non-routine claim escalations.
  • Subject Matter Expert (SME) for departmental processes, procedures, and training.
  • Manages workload for team to meet established service levels.

Team leadership

  • Supports and drives overall priorities and initiatives of the department.
  • Provide strong leadership to guide and inspire team members while fostering a positive and collaborative work environment.
  • Set clear performance expectations and goals for team members.
  • Conduct regular performance reviews and provide ongoing feedback while supporting team members development.
  • Facilitate effective communication within the team and across departments.
  • Resolve conflicts and interpersonal issues within the team while fostering a culture of continuous improvement.  
  • Manage resources efficiently to meet team objectives.
  • Monitor and analyze performance metrics to assess team effectiveness; oversees day to day improvements based on performance data.
  • Execute and monitor initiatives to enhance employee engagement and job satisfaction.
  • Participates in client meetings as well as audit reviews as needed.
  • Works with other departmental areas to align on overall goals.
  • Completes special projects as assigned by management.

What are the requirements needed for this position?

  • High School Diploma, GED or higher.
  • Claims Adjuster License or be willing to obtain upon hire.
  • 2+ years experience leading people preferred.
  • Attention to detail and ability to investigate.
  • Advanced investigative skills.
  • Advanced communications skills.
  • Advanced ability to negotiate and deal with a variety of people.
  • Able to handle multiple claims efficiently.
  • Excellent problem-solving and decision-making skills.
  • Able to make decisions and influence others.
  • Ability to provide coaching and feedback, build and maintain relationships and lead others through change.
  • Must be adaptable and able to manage change.
  • Able to build and empower diverse winning teams.


Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

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For U.S. benefit information, visit For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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