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Supply Chain Analyst – Telecommunications

  • Milan, Milano
  • R-104430
  • Supply Chain Staff
  • Full Time
  • Added

Supply Chain Analyst – Telecommunications

Italy; Located in our Milan office, this role is hybrid with the ability to work from home and the office

Who are we?

Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.

Our Values

Common Sense, Common Decency, Uncommon Thinking and Uncommon Results guide our every action at Assurant. These values inspire our commitment to be a responsible corporate citizen.

The Opportunity:

Reporting to the European Trade-In Commercial Manager you will manage the mobile phone trade-in programs within Italy to support maximising profitability and operational efficiency.

  • Manage daily trade-in programs in Italy.
  • Conduct competitive analysis and market research to identify trends, best practices, and opportunities in the relevant trade-in market.
  • Monitor trade-in performance and identify opportunities to increase profitability.
  • Provide regular analysis on Italian trade-in programs. This includes trade-in volume analysis, stock analysis, sales and pricing analysis, grade mix analysis, expenses analysis, service level analysis.
  • Monitor the customer journey and identify opportunities to improve the trade-in processes.
  • Work with main team members to implement process and IT improvements.
  • Serve as the main contact for the Call Center, collaborate with Internal Operations Team to monitor the service level, and identify training needs.
  • Serves as main contact for trade-in service providers, collaborating with Internal Supply Chain Team to monitor service levels and process improvements.
  • Support with the management of the TIV offer pricing process ensuring that it is performed observing margin targets and client commitments.

You will have the following experience :

  • Multi-lingual, fluent in Italian and English
  • Experience within data analysis and excel spreadsheets,
  • Experience with a Supply Chain or Purchasing environment is advantageous but not essential
  • Experience or knowledge with mobile phone devices would be a preference but not essential
  • Well organised, work to goals with a flexible approach
  • User of the Microsoft excel (can analyse complex spreadsheets) will be crucial to the role with important deliverables being reliant on manipulation of multiple types of data;
  • Microsoft Excel, Word and Outlook specifically will be the foundations of the job and the daily tasks required.

Benefits & Training 

  • Bonus Scheme
  • Range of benefits; Financial, Wellbeing, Social
  • Internal Wellbeing Programme
  • Learning and Development opportunities

At Assurant, diversity helps us inspire creativity in the global marketplace, and we are believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement. 

We look forward to receiving your application!


Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
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For U.S. benefit information, visit For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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