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BUSINESS TEAM Open Office Meeting Women Getty 638953230 LR

Support Associate

  • Miami, Florida
  • R-102462
  • Administrative Staff
  • Full Time
  • Added

This position is responsible for the efficient flow of insurance documents to other departments in the center. This is done by scanning insurance documents into a variety of imaging and claims systems and entering indexing data into those systems.  Associates must review and enter data accurately while working in a fast-paced production driven environment, under supervision and from detailed verbal and/or written instructions.
What will be my duties and responsibilities in this job?  

Tasks are basic, simple and repetitive. Follows standard guidelines or screens for performing tasks. Resolves simplest questions and problems, refer more difficult items to higher levels. Assists in assembling needed data or other items for reports.

Imaging/Scanning/Indexing – 60%

  • Operate computerized scanning machinery and programs to scan files into imaging systems. 

  • Operate computerized film retrieval machinery to retrieve documents for numerous departments, remote locations and audits. 

  • Use various computer programs to research, index and route claim documents and digital photos to appropriate areas and queues via imaging systems

  • Research and identify products, customer/client information and claims in the computer system.

Mail Handling – 30%

  • Open, prep, identify, sort and batch all incoming mail based on product, exceptions and priorities. 

  • Oversee mailing outgoing correspondence to accounts, insureds, members and claimants.

  • Prepare small to medium volume outgoing mass mailing projects by printing letters, folding and inserting letters into envelopes 

  • Distribution of incoming letters, parcels, & express packages to correct areas and individuals; preparation and collection of outgoing letters, parcels, & express packages

  • Record data in mail control logs

General Office – 10%

  • Basic filing of paper and electronic documents

  • Archive retention/destruction of paper and electronic documents per the Record Retention Schedule

  • Assemble data, documents or other items for reports and projects

  • Perform simple equipment maintenance – clear paper jam, replace ink cartridge, adjust settings

  • Place requests for routine and break/fix equipment maintenance

What are the requirements needed for this position?  

  • Minimum of one year general experience in an office setting.

  • Has some knowledge or experience with common office and computer equipment.

  • Experience working with a Microsoft Windows PC.

  • Basic knowledge of Microsoft Word, Excel, and Outlook.

  • High School graduate.

What are the working conditions and physical requirements of this job?   

This position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and phone.  This position is located on-site in Assurant's Miami office.

Pay Range

$13.68 - $20.53

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

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For U.S. benefit information, visit For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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