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Light Manufacturing Mast

T-Mobile Lead Cell Phone Repair Technician ($1,000 Sign-on Bonus, Paid Training and Apple iOS/WISE Android Certifications)

  • Cincinnati, Ohio, United States of America
  • R-93405
  • Retail Repair Staff
  • Full Time
  • Added

Our Lead Cell Phone Repair Technicians keep T-Mobile customers connected by engaging with them to explore device issues, repairing mobile devices and determining warranty adjudication. You’ll work inside a T-Mobile store and be the face of Assurant’s in-store operations, delivering our award-winning personalized customer resolution experience and serving as a technical support resource.

Responsibilities

  • Serve as a technical leader to other technicians in store and across our network
  • Resolve customer issues relating to equipment problems by repairing phones, tablets and other consumer electronics
  • Engage with and assess customer device needs to deliver outstanding service
  • Repair smart phones by utilizing tools and processes to triage, determining the most effective method to repair then repairing the device
  • Meet or exceed key performance objectives, including service and repair metrics
  • Manage repair inventory involving new parts, recording inventory volumes and tracking parts
  • Complete regular technical and non-technical coursework in curriculum path within the required timeframes, including device certifications and required skill certifications (initial coursework as well as ongoing training)
  • Supervises between 2 – 5 technicians

Requirements

  • 3 year of experience with product service support or troubleshooting electronics
  • 1 year of face-to-face customer service experience
  • 1 year of supervisory experience
  • Requires willingness to work flexible schedule, including evening and weekend hours as well as holidays
  • Knowledge of mobile devices and operating systems
  • High School diploma or equivalent
  • Strong oral and written communication skills
  • Strong teamwork and collaboration skills
  • Basic knowledge of Microsoft Office
  • Any wireless device repair certifications are a plus (i.e., Apple Certified Technicians, CTIA WISE Certifications)

How We’re Different

  • We’re offering a $1,000 sign-on bonus
  • We start you with training so you can be an expert in device repair and provide a superior customer experience
  • We pay for you to become an Apple Certified iOS Technician and a Level 2 WISE Certified Technician
  • We provide excellent compensation, monthly bonuses and retirement programs
  • Your medical benefits begin on your first day
  • We provide tuition reimbursement available after 6 months
  • We deliver exceptional paid time off

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