The Talent Consultant will serve as an integral part of the global Talent Team and is accountable for designing and executing a wide range of engaging and effective learning and performance support solutions to advance skills and capabilities across the Enterprise, creating measurable value to the organization. The role will transform business priorities into employee-centric learning solutions that can be delivered at scale in a sustainable way.
The consultant role will specialize in one of the following two areas.
· Client Solutions – This role will support the delivery of client change solutions up to medium levels of complexity and can include multiple LOB’s and geographies to help the business achieve its strategic aims and objectives focusing on our Client Portfolio which includes: Digital First, Product, System, Process, New Client Delivery, New Hire Content, etc.
· Enterprise Learning & Performance - This role will shape the evolution of our manager capability framework by owning one or more elements within the framework and contributing to the others. This role’s primary focus will be on supporting aspiring up through mid-level people managers. This role may also assist with diagnosing, designing and/or facilitating enterprise learning experiences specific to new hire onboarding and/or professional development as business needs require.
This is an individual contributor role that will lead the end-to-end learning deliverables for assigned projects by consulting with internal stakeholders, conducting needs analysis, designing materials/partnering with Instructional Design team, managing the project, facilitating learning experiences, and measuring the business impact.
Responsibilities
Learning needs assessment and consultation
· Consult with people business partners, subject matter experts and key stakeholders to understand business objectives, determine appropriate learning needs and recommend solutions on current and future priorities
· Build a deep understanding of the business (where we are, where we are headed, strengths and challenges) and strong business relationships so that we are best positioned to diagnose current and anticipate future needs
Solution design and development
· Own the design and build (or procurement of) and implementation of fit-for-purpose, cost-effective, sustainable solutions, leveraging a digital first approach when appropriate
· Assess the efficacy of solutions by defining and tracking how impact and outcomes will be measured, continuously improving programs and processes to increase value over time
· Keep up to date on best practices, industry and digital trends as it relates to manager and professional development and facilitation techniques and work across the Talent Function to ensure we develop high quality learning programs and solutions
Facilitation
· Facilitate live learning (virtual or in-person) and generate a productive environment for all learners to share, practice and network
· Demonstrate expert presentation, time-management and organizational skills when leading events, allowing participants to focus on their learning
· Bring back learnings and insights from courses delivered to shape/refine content/approach as needed
Project management and communication
· Proactively keep key stakeholders informed of plans and progress, and remain informed of what solutions are available, when and how to access
· Develop detailed project plans, plan and track deliverables to ensure quality goals and timelines (promised to the business) are achieved
· Serve as the liaison between business stakeholders and learning and performance team and ensure that deliverables meet all quality standards and timeline agreements
· Regularly inform the team of progress updates and contribute to the improvement of project management practices within the team
· Conduct and participate in project review meetings
Required Skills:
Needs assessment: Diagnosing the business need, and, what is required to ensure solutions are fit for purpose
Learning design: Creating engaging, creative and impactful learning experiences and then continuously improving
Facilitation: Ability to present to, engage, and communicate to global audiences at all levels (virtual and in-person)
Project management: Planning, communicating and problem-solving to ensure solutions are delivered to quality and time targets
Organization: Managing a portfolio of projects and being adept at focusing on shifting business priorities
Measurement: Analyzing performance metrics to ensure program and solution performance meet original goals
Business acumen: Understanding key business drivers that impact performance
Customer focus: Ensuring a high level of satisfaction from people managers that attend/use learning solutions
Influencing: Building strong relationships with internal stakeholders and leveraging these relationships to get things done
Collaboration: Seeking opinions/thoughts of others and engaging colleagues and peers when designing solutions
Technology: Digitally-savvy, is aware of and keeps pace with technology that can be used to deliver innovative solutions
Experience:
- 5+ years working in a global L&D function
- 5+ years working with a focus on Consultation, Defining Learning Solutions, Facilitation, Design, Project Management and Evaluation
Additional Experience:
- Working in a fast-paced organization within the technology, mobile, or financial services sectors
- Working for a Global, Fortune 500 company across different time-zones and different languages
- Designing learning solutions across multiple-modalities (VILT, group coaching, focus groups, web-based, self-paced asynchronous, video, audio etc.)
- Internal coaching of people managers
- Familiarity with Workday LMS
- Use of Zoom and MS Teams tools to facilitate virtual classrooms
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
Our Culture Defined
Our unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
