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BUSINESS TEAM Open Office Meeting Women Getty 638953230 LR

Team Leader- DCC

  • Stoke-on-Trent, Staffordshire
  • R-95404
  • Manufacturing Management
  • Full Time
  • Added

Team Leader

Device Care Centre


Late Shift 3.30pm-12pm

About Assurant:

One of the biggest businesses you’ve probably never heard of has some very big finance opportunities for people with big ambition. We are Assurant. An innovative Fortune 500 company with 15,000 colleagues around the world, who protect what matters most to over 300 million customers. And whether it’s automotive support, mobile phone and gadget protection or house and business rental insurance, we are always ready to make sure small problems don’t become big issues.

A diverse and inclusive Assurant helps us better understand and connect with our employees, clients & customers.

At Assurant, diversity helps us drive innovation in the global marketplace, and we are strong believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement. 

To achieve this, we believe we must reflect the diversity of the customers we serve

The opportunity:

This role will lead a team of circa 12 Operatives forward and/or reserve logistics, providing an exceptional service for our clients and customers. You will lead by example and create an engaging, motivating environment with an open communication culture. You will be measured through performance standards that oversee the day-to-day operations and ensure a safe and productive environment for our people.

About you:

Your role will be to lead and manage your team with compassion and care in relation to our services and our customers. You will be responsible for daily management and support of the team to ensure operational success - coordinating workloads, monitoring team performance and escalating any production issues.

Role specifics:

You will be required to create a positive team dynamic, engagement and motivation whilst

ensuring employee wellbeing is a priority. Manage and monitor team & individual KPI’s,

driving customer satisfaction through achievement of operational metrics. Encourage

continuous improvement and innovative thinking, sharing feedback and ideas with wider

team and support the implementation of process change within the operations helping

employees understand the context and the role they play

Other responsibilities include, but are not limited to ;

  • Experience of leading a team of up to 12 colleagues
  • Skills to demonstrate effective people management
  • Experience of working in a customer centric volume/production environment
  • Ability to work as part of a team
  • Ability to embrace change and take people with you
  • Drive to identity continuous improvement
  • Embed and live our values in everything we do
  • Self-motivated individual, team orientated, and outcome focused 

To review the full list of responsibilities and requirements, please download the job description which can be found on our careers website

The call to action:

At Assurant, we’re very big on supporting you to be the best you can be. And from flexible working to healthcare support, from training and development to a range of rewards, what matters to you, matters to us. If you’d like to talk about big finance opportunities with the biggest business you’ve probably never heard of - apply today!  

Company Overview
Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk and deliver a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.

For more information, please visit

For U.S. benefit information, visit For benefit information outside the U.S., please speak with your recruiter.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the company are governed based on merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state or local law.

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