The technical operator will attend incoming calls from customers who have contracted Assurant's Technological Assistance service and need assistance, carrying out customer service tasks, validation of customer data and contracted service, and will carry out technical-assistance tasks by telephone and remotely in order to help the customer and assist them in resolving technical, usability and/or connectivity problems, among others, but not limited to, technological products that they may need.
Primary Job Accountabilities/Responsibilities
· The Technical Support Operator must be able to master at least, but not limited to, the following topics related to mass-use technological devices (Smartphones, Tablets, Notebook/Netbook, PC/AIO, Smart/LED TV, Gaming, Home Theatre):
· Software installation, configuration and update.
· Installation and configuration of hardware, peripherals, accessories and Wifi routers.
· Cleaning and installation of viruses, spyware, firewall or similar.
· Configuration and use of products.
· Wired and wireless connection of the products.
· Assisting the client in technological matters, understanding the problem, its cause and being able to provide a solution, either by telephone or by accessing the client's product remotely.
· You must be able to diagnose the problem, explain it to the customer and offer solutions that are within your reach and commensurate with the service.
· You should be able to emotionally support the customer, follow predefined service scripts and adjust the pace of the call on a case-by-case basis.
· You should be able to detect malfunctions in systems and applications, understand whether they are covered by the service and offer solutions accordingly.
· Perform diagnostics of hardware and/or software malfunctions.
- Find solutions to any technical/technological faults and implement them, where possible, or alternatively, guide the customer and redirect them
Basic Qualifications Required - Experience, Skills, and Knowledge
- Students or graduates in: Systems, Electronics, Telecommunications, Technology, or related fields (not exclusive).
- Previous experience in customer service (face-to-face or telephone).
- Possess technical skills (in accordance with the described needs).
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
