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Job Purpose:

The Trainer/Peer Support Specialist serves as the subject matter expert for departmental process, procedures, and policies by utilizing their experience of working on multiple programs in multiple departmental functional areas. The Trainer uses their solid working knowledge of the roles and responsibilities of the department to develop the knowledge skills and experience of individuals within the department, as well as providing positive encouragement and reinforcement to drive individual and team success, while being instrumental in identifying improvement opportunities which will deliver cost affective measurements within the department.

We are hiring for two positions:

Weekday: Monday through Thursday from 4pm to 3:00am

Weekend: Friday through Sunday from 5am to 5:30pm

What You Get to Do:

  • Act as a Subject Matter Expert for all departmental process & procedures for new and existing associates.
  • Understand the standardized documentation applicable to each role within the department.
  • Provide peer-to-peer instruction and support utilizing the Technical Instruction Model as needed on process/procedure/policy updates, deviations, and new program implementations.
  • Provide training on PPE equipment and use as it pertains to their job assignments .
  • Complete all necessary paperwork and data entry to ensure tracking of peer instruction and progress of individuals development.
  • Identify process improvement opportunities though collective information and provide effective / implemented solutions
  • Conduct bench audits & assist in troubleshooting (log in, unable to view docs)
  • Work with supervisor to implement any changes or adjustments on production floor as a result from the audits, including improvements to the training strategy and process.
  • Communicate any identified trends or escalated findings to management.

What You Need to Have:

  • High School Diploma or General Education Degree (GED)
  • Minimal of 2 years-experience in department operations and the ability to understand and provide peer instruction on departmental processes & procedures.
  • Requires successful completion of the Peer Technical Instruction Model Learning Course.
  • Strong delivery skills to present peer support and instruction in an effective manner.
  • Strong computer skills, such as MS Word, Excel and PowerPoint

What We Would Like You to Have:

  • Ability to coach and give feedback to peers.
  • Identify problems and the corresponding ability to quickly develop recommendations and decisions for problem resolution.
  • Strong procedural and documentation skills
  • Ability to perform in a fast-paced, goal oriented and time-sensitive environment.

Helping People Thrive in a Connected World
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at

For U.S. benefit information, visit For benefit information outside the U.S., please speak with your recruiter.

Our Culture Defined
Our unique culture is a big reason why talented people choose Assurant and why they tend to stay. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We believe that staying on top doesn’t mean sacrificing our values. We believe clarity of vision and a sense of purpose will carry us forward. And we take charge of our own success. We call it The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state or local law in employment decisions.

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