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Vice President, Hazard Operations and Service

VP, Hazard Operations and Services

The VP of Hazard Operations and Service will lead flood operation teams including the flood technical team that resides within operations to deliver on client expectations for flood tracking.  This includes ensuring that regulatory requirements, as well as client-specific agreed-upon service level requirements, are delivered consistently.  The leader will also own flood results for legacy as well as Assurant’s future-state tracking environment while partnering with key stakeholders in Compliance, Product, Operations, Quality Assurance, Tech Ops, IT, and Account Management. While employing a collaborative and adaptive mindset, this position will require experience and judgment to plan and accomplish goals that require minimal supervision. This is a remote position.

Why You Should Consider This Role

  • You are authentic and love collaborating and connecting with people

  • You value the autonomy to use common sense and good judgment to make decisions

  • You are intellectually curious, learn quickly, and take initiative

  • You treat others with dignity and respect and consider the benefits and risks to employees and the business when addressing issues

  • You have a passion for delivering results in a high-visibility environment with a regulatory focus

  • You are detail-oriented and accustomed to juggling multiple projects and deadlines in a fast-paced environment

  • You excel at navigating highly matrixed environments to partner and influence as needed to deliver on goals

What You Will Like

  • The people – we care

  • The diversity - every day is different

  • The excitement – we focus on ‘What Matters Most’ to our customers

  • The difference in the value Assurant places on strong leadership

  • The opportunity to learn, grow and advance within our fortune 500 global company

  • Competitive salary

The Details  

The VP Hazard Operations and Services will have the following primary duties

  • Lead insurance processing teams focused on tracking flood insurance across a wide variety of client portfolios and requirements

  • Achieve service level requirements for accuracy and turn times consistently while managing to efficiency goals 

  • Partner with Compliance and other key stakeholders to maintain best practices for flood tracking in terms of loan level expected outcomes and SLAs as well as internal metrics such as KPIs  

  • Responsible for achievement of established financial, talent, and operational (productivity and quality) goals for Processing teams focused on flood

  • Coordinate with Client Services (Training and Technical Writing) to determine functional technical training needs and corresponding training solutions and documented procedures.

  • Ensure successful approach for flood-related to future-state Single Source Processing (SSP) platform partnering with IT and Operations leaders.  Ensure successful conversions of clients as to flood

  • Work with the Data Analytics team to develop meaningful metrics to help measure operational effectiveness and success.  External audit results will be a key factor for confirming success

  • Partner with Account Management and others related to client strategic approach to tracking flood as well as leading through change as needed

  • Establish plans and execute for new clients or expansion of existing client deliverables

  • Conduct needs analysis to determine appropriate staffing requirements.  Coordinates proper staffing of functional areas

  • Serve as a key member of the Flood Regulatory Review Board

  • Serve as member of Hazard Operations Leadership Team

  • Serve as subject matter expert for Sales & Account Executive organizations and Clients

 What You Should Know About Us

  • Assurant, Inc. helps people protect what matters most to them

  • We have been around for a while with our roots tracing back to 1892

  • We are a Fortune 500 company employing approximately 15,000 people in 21 countries

  • We provide specialty protection products and related services to safeguard against risks

The Ideal Candidate Will Have

  • Bachelor’s degree or a minimum of 10 years mortgage servicing experience in a management role leading large scale service-related operations

  • Training in Lean or Six Sigma (is a plus)

  • Superior organizational skills, including the ability to manage multiple, complex projects simultaneously

  • Strong leadership skills with the ability to build a trusting work environment

  • Self-starter, self-disciplined, and target focused but able to work in a matrixed environment

  • Excellent written and verbal communication skills.

  • Excellent collaboration skills, team-oriented working style

  • Ability to work independently and achieve results under time pressure

  • Travel – Up to 25% Travel – required to attend management meetings

[Assurant (NYSE: AIZ) is a global provider of risk management solutions, protecting where consumers live and the goods they buy. A Fortune 500 company, Assurant focuses on the housing and lifestyle markets, and is among the market leaders in mobile device protection; extended service contracts; vehicle protection; pre-funded funeral insurance; renter’s insurance; lender-placed homeowner’s insurance; and mortgage valuation and field services. With approximately $41 billion in total assets and $8 billion in annualized revenue, Assurant is in 21 countries and operates across North America, Latin America, Europe, and with an emerging footprint in Asia.  

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