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Customer Care Professional

As part of the Assurant customer service team, you’ll do more than just answer calls or respond to questions. On behalf of our clients, you’ll work directly with consumers to help them protect what matters most. You’ll be their primary point of contact and their source of information. You’ll listen, solve problems, and patiently find a resolution.

  • Full time
  • Entry Level
  • Evenings & Weekends

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Success Profile

What makes a successful Customer Service Representative? Look below to see if you found the right fit.

  • Adaptable
  • Communicator
  • Goal-oriented
  • Good Listener
  • Problem-solver
  • Results-driven

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Benefits

Retirement planning, employer matching
Medical, dental, vision, health care FSA, dependent day care FSA, health and wellbeing programs
Paid time off
Tuition reimbursement, professional development, flex time

Customer Care Professional

Apply Requisition Number R-89403

We're hiring! We will be hosting a Virtual Hiring Event for this position on Monday, April 26th. Please register for this event using this link: https://bit.ly/3wXYoLK.

The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization and clients.  You are highly valued as our customer’s primary point of contact, and Assurant is very much invested in your success in this role.  Providing excellent customer service is top priority for us!  

Acting as the customer’s primary point of contact, you will:

  • Receive in-bound calls from customers who want to open a claim
  • Listen, solve problems, answer questions and work with them to find a resolution
  • Use your expertise to proactively make recommendations that will help customers avoid future issues


What you will enjoy:

  • The variety of work - every day and every customer’s situation is unique
  • Being part of a high performing, collaborative and supportive team
  • Competitive compensation and paid time off
  • Medical benefits begin on your first day
  • Career advancement opportunities


The ideal candidate will have:

  • Relentless drive to provide exceptional customer service
  • Excellent communication and listening skills
  • Strong attention to detail and problem-solving skills
  • Ability to adapt to change and work well in a fast-paced environment
  • Ability to multi-task using technology while handling calls
  • Minimum high school diploma or GED


When you work:

  • Hours of operation are 7 days a week, Monday through Sunday between 5am – 9pm PST, 365 days per year including holidays
  • This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8 hour shifts but shifts can change to meet business needs so it is important that you have open overall availability
  • We do pay shift differentials for night and weekend schedules worked

When you start, we train you:

  • It’s a combination of virtual “class room” & “on the job” training that is typically 4 weeks long but duration can vary
  • Class room training hours are typically Monday through Friday from 8am – 5pm with a lunch break
  • Upon completion of class room training you will receive your regular shift & start working those hours

You will work remotely temporarily due to COVID 19:  

  • Normally, this is an on-site position and Customer Care Professionals will return to working at our Albany, OR office in the future.
  • Our Albany, OR office is located at 1880 14th Ave SE, Albany, OR 97322.
  • While working remotely, you are required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side.  You can test your internet speed at www.speedtest.net or by contacting your service provider.

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Meet Our People

Resha S. - Customer Service Representative

I can be myself here. It's just a comfortable work environment. Management is so understanding - they recognize that we're all human. And they listen to our feedback. In turn, I understand my customers and where they're coming from.

We're not scripted - but you do have to have a heart and you have to actively listen. I take escalated calls and I know my customers can hear the concern in my voice right away. That means I'm helping. My supervisors taught me how to grow my skills and how to protect my customers. I continue to receive training, and it's in my plan to become a supervisor.