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Customer Service Associate - Italian

As part of the Assurant customer service team, you’ll do more than just answer calls or respond to questions. On behalf of our clients, you’ll work directly with consumers to help them protect what matters most. You’ll be their primary point of contact and their source of information. You’ll listen, solve problems, and patiently find a resolution.

  • Full time
  • Entry Level
  • Evenings & Weekends

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Success Profile

What makes a successful Customer Service Representative? Look below to see if you found the right fit.

  • Adaptable
  • Communicator
  • Goal-oriented
  • Good Listener
  • Problem-solver
  • Results-driven

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Benefits

Retirement planning, employer matching
Medical, dental, vision, health care FSA, dependent day care FSA, health and wellbeing programs
Paid time off
Tuition reimbursement, professional development, flex time

Customer Service Associate - Italian

Apply Requisition Number R-88972

Customer Service Associate – Italian Speaking

Remote Working Opportunities Available

About Assurant:

One of the biggest businesses you’ve probably never heard of has some very big opportunities for people with big ambition. We are Assurant. A creative Fortune 500 company with 15,000 colleagues around the world, who protect what matters most to over 300 million customers. And whether it’s automotive support, mobile phone and gadget protection or house and business rental insurance, we are always ready to support our customers and clients.

At Assurant, diversity helps us inspire creativity in the global marketplace, and we are believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement. 

A diverse and inclusive Assurant helps us better understand and connect with our employees, clients and customers. To achieve this, we believe we must reflect the diversity of the customers we serve

The opportunity:

Our continued year on year growth means opportunity for everyone. We need a range of professionals who can harness the power of technology to develop the insights, the products and the strategies to excite our customers, bring our people together and take our business forward. Every role will help us meet our growth targets and continue to expand our customers.

We are recruiting for an Italian speaking Customer Service Associate to join our Netherlands team.

Reporting to the European Operations team you will provide a complete service to our customers is call taking but does include policy administrating, data upload and claims assessing of moderate complexity following our standards. 

Other responsibilities include;

  • Maintain contact with customers and intermediaries in relation to questions about premium or policies. Carry out surveys in relation to customer satisfaction. Answer telephone calls -1st line- providing services to customers.
  • Mailing setup; ensure that the customer get informed about their renewal
  • Data upload including error correction
  • Archives documents. Process policies, requests and cancellations. Processes commission statements. Process data in intermediary administration. Maintain and display a deep understanding of products, services and procedures. This to be reflected in all activities carried out.
  • Keep up-to-date with Assurant product knowledge. Support actions in relation to introduction of new programs. Broad knowledge of companies' products. Process all administration regarding claim handling

You will have the following skills;

  • Administration Skills
  • Handle a variety of activities with a high-degree of accuracy in a fast-paced, deadline-driven environment
  • Ability to learn quickly
  • Ability to communicate effectively and professionally

The call to action:

At Assurant, we’re very big on supporting you to be the best you can be.

We offer a great range of benefits which our employees value and help make Assurant the best place to learn and work. Our benefits reflect our commitment to attract, engage and retain the most talented people and offer a diverse selection of benefits to suit you whilst working at Assurant. And from flexible working to BOOST (our internal wellbeing programme) from training and development to a range of rewards, what matters to you, matters to us. If you’d like to talk about big opportunities with the biggest business you’ve probably never heard of - apply today!

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

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  • Customer Service, Amsterdam, North Holland, NetherlandsRemove

Meet Our People

Resha S. - Customer Service Representative

I can be myself here. It's just a comfortable work environment. Management is so understanding - they recognize that we're all human. And they listen to our feedback. In turn, I understand my customers and where they're coming from.

We're not scripted - but you do have to have a heart and you have to actively listen. I take escalated calls and I know my customers can hear the concern in my voice right away. That means I'm helping. My supervisors taught me how to grow my skills and how to protect my customers. I continue to receive training, and it's in my plan to become a supervisor.