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Business Systems Analyst

Apply Location Atlanta, Georgia Additional Locations: Miami,Florida Requisition Number R-87712

Job Purpose:

As a Business Systems Analyst your primary role is to support the Innovation Team’s strategies, initiatives, and systems. You will work in partnership with the Operations Transformation and Artificial Intelligence organization to provide technical system support and deliver projects by working with an external partner.

What You Get to Do:

  • Maintain and support the Assurant RPA/IPA environment. Coordinate infrastructure activities with Assurant IT and vendors, configure and optimize environment for optimal performance, and direct testing of RPA/IPA solutions. Coordinate downtime and maintenance windows as well as issue tracking and resolution
  • Perform onboarding of partner/vendor resources, document key technology processes, maintain project related document repositories, and work with other team members to define technology governance
  • Act as the Partner - IT liaison during analysis, requirements definition and design activities
  • Maintain an understanding of business processes and related systems for supported business units
  • Support emerging technology proof-of-concepts, pilots, and projects. Coordinate infrastructure activities with Assurant IT and emerging technology vendors. Review technology features and share information with relevant parties
  • Work with partner leadership to coordinate project activities: requirement definition, process research, system analysis, testing, and training
  • Participates in the Project Management process by creating project plans, status reports and coordinating meetings
  • Communicates status, business impacts and system changes to team members, business partners, sponsors, management, and other stakeholders

What You Need to Have:

  • Bachelor’s Degree
  • 2-3 years of experience in Robotic Process Automation
  • Organization skills and attention to detail
  • Ability to effectively manage multiple assignments and priorities, while meeting stakeholder expectations and concurrently performing maintenance tasks
  • Time management skills to stay focused and meet deadlines
  • Effectively manage changing priorities
  • Proficiency in Microsoft Outlook, Word, Excel, PowerPoint and Visio
  • Ability to analyze business problems, perform root cause analysis and propose effective solutions
  • Ability to coordinate with team members and business partners at multiple global sites and remotely
  • Awareness of the capabilities, features and limitation of system tools
  • Analytical mind set and desire to determine root causes for data anomalies
  • Ability to communicate effectively both orally and in writing to management, team members, business, and technology professionals

What We Would Like You to Have:

  • Bachelor of Science in an Information Technology related program
  • Experince working with off shore based teams
  • Proficiency in ServiceNow
  • Familiarity with Insurance terminology and associated business processes
  • Proficiency in Microsoft Visio, SharePoint and Teams
  • Understanding of database theory and experience working with databases – SQL
  • Experience with enterprise business systems
  • Business Systems Analyst and/or Project Management experience a plus

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Meet Our People

Ignacio D. - Senior Operations Analyst

Whether I'm working with people in Argentina or Chile or Miami, we all feel like we're part of the same company. And within my own group, we share ideas and analyze as a team - and drive for change, for improvements. We'll show each other how we do things and lend advice.

I also enjoy the focus on work-life balance - in the workplace, we're offered exercise classes or stretching classes with a trainer, for example. I've had the flexibility to take classes and training. And, we have the opportunity to give back to the community through events held throughout the year.