Claims Customer Service Rep
As part of the Assurant customer service team, you’ll do more than just answer calls or respond to questions. On behalf of our clients, you’ll work directly with consumers to help them protect what matters most. You’ll be their primary point of contact and their source of information. You’ll listen, solve problems, and patiently find a resolution.
- Full time
- Entry Level
- Evenings & Weekends
Success Profile
What makes a successful Customer Service Representative? Look below to see if you found the right fit.
- Adaptable
- Communicator
- Goal-oriented
- Good Listener
- Problem-solver
- Results-driven
Quote
The culture is amazing. The managers and staff are very supportive and promote an open exchange of ideas and information.
– Marcus K., Arizona
Benefits
Claims Customer Service Rep
Apply Requisition Number R-88567“Work remotely temporarily due to covid-19”
The Claims Customer Service Representative Job Family is responsible for providing front line, direct contact with clients and customers. This is principally done through receiving or placing telephone calls, however mail, express delivery, fax and other electronic methods (e-mail) are also possible means of communication. Generally uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer. Recognizes consistent problem areas and reports to higher level for action. Responds in a timely manner. Assists the client/customer in moving through the claims process. Assesses the need for providing information or education to the customer. Most of these activities follow standard procedures and policies with more senior levels using greater latitude and judgement in responding to customers. Responsibilities include:
Responsible for processing inbound calls for initial reporting of claims by policyholder, client (mortgage company, etc.) or other.
Provides status on existing claims to either policyholder and/or client.
Updates computer records in order to maintain data integrity of information.
Resolution of customer issues and refers escalated items to higher levels for guidance.
Researches information in order to provide customers with basic data related to policies.
Maintains client relationships via quality customer service and timely processing of additional claims request through fax/email.
Knowledgeable of products related to auto/ mortgage business and additional product/services associated with the company.
Other duties as assigned by management and may support other departmental areas based on business need.
Required qualifications:
High school diploma / GED
At least 1 year of customer service related experience
Working knowledge of basic computer programs with an emphasis on MS Windows and MS Office (especially Excel)
Understanding of a call center environment and importance of service standards
Preferred qualifications:
Knowledge and experience in the insurance industry
Bilingual English/Spanish skills
Previous customer service experience in a call center environment
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Meet Our People
Resha S. - Customer Service Representative
I can be myself here. It's just a comfortable work environment. Management is so understanding - they recognize that we're all human. And they listen to our feedback. In turn, I understand my customers and where they're coming from.
We're not scripted - but you do have to have a heart and you have to actively listen. I take escalated calls and I know my customers can hear the concern in my voice right away. That means I'm helping. My supervisors taught me how to grow my skills and how to protect my customers. I continue to receive training, and it's in my plan to become a supervisor.
- Protecting What Matters Most
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What We Do
