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Claims Performance Analyst

Apply Location Atlanta, Georgia Additional Locations: Georgia; Florida Requisition Number R-89129

Assurant is seeking a Claims Performance Analyst with the opportunity to work remote from Home!

The Claims Performance Analyst works closely with Claims leadership, staffing modelers and other business partners to gather data, recognize trends and actively conduct further analysis to develop improvement opportunities

*This is a remote position with the ideal location as Atlanta, GA OR Miami, FL but will consider other locations for the right candidate.

Job Responsibilities

  • Perform data gathering, reporting, and analysis. 
  • Develop advanced spreadsheets for claims metrics that reduce redundancies, provide consistency, and maximize efficiency in reporting. 
  • Evaluate and interpret data requests to determine how available data may fulfill the information need in question.
  • Identify data trends and patterns; facilitate root cause analysis; communicate observations and recommend solution alternatives to management.
  • Develop and update data mining capabilities and reporting methodology.
  • Research and provide in-depth analysis of the operational metrics, leading to improved operational execution.
  • Understand and communicate ongoing risks and opportunities that impact achievement of targets.
  • Preparation and review of monthly executive review package, including operational metrics and expense analysis.
  • Process involves working with Claims leaders to identify key drivers and coordination with team members.
  • Research and provide in-depth analysis on Claims metrics, including the correlation to expense decisions and results.
  • Preparation of financial presentations for executive and senior leader review meetings.
  • Continually looking for efficiency opportunities within the reporting processes and working with team mates to leverage best practices.
  • Assist in special projects or non-recurring projects as appropriate.
  • Utilize Xactimate and Xactanalysis to perform job responsibilities

Basic Qualifications

  • Bachelor's degree in Computer Science, Analytics, Business, Economics, Accounting or a related field.
  • 1 year experience in data analysis that includes translating insights into recommendations

Preferred Qualifications

  • 2 years of experience in the fields of Insurance, Analytics and Reporting
  • Good interpersonal skills with ability to work across organizational boundaries.
  • Experience with data storytelling and distilling complex information into understandable ideas
  • Experience working in insurance industry
  • Ability to provide innovative approach to problem solving and demonstrate a track record of such
  • Possesses strong analytical and research skills
  • Strong written, verbal, and interpersonal communication skills. Ability to effectively communicate at all levels in the organization
  • Ability to provide innovative approach to problem solving and demonstrate a track record of such
  • Experience in performing statistical analyses, such as predictive modeling, time series analysis, exploratory data analysis, segmentation and cluster analysis, retention, etc.
  • Six Sigma/Lean experience or certification
  • Xactimate Software

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Meet Our People

Ignacio D. - Senior Operations Analyst

Whether I'm working with people in Argentina or Chile or Miami, we all feel like we're part of the same company. And within my own group, we share ideas and analyze as a team - and drive for change, for improvements. We'll show each other how we do things and lend advice.

I also enjoy the focus on work-life balance - in the workplace, we're offered exercise classes or stretching classes with a trainer, for example. I've had the flexibility to take classes and training. And, we have the opportunity to give back to the community through events held throughout the year.