District Manager, Field RepairApply Location Anytown, Georgia Requisition Number R-90106
Assurant is looking for qualified District Managers to cover carrier retail (in-store) locations across the nation to fill current and future openings
Our team of In-Store Repair Technicians keep our customers connected by engaging with them to explore device issues, repairing mobile devices, and determining warranty adjudication. You’ll lead a team of Technicians across 10-12 retail stores and be responsible for establishing and maintaining operations for your assigned store footprint; ensuring customer experience, quality and productivity objectives are achieved.
You’ll be responsible for inventory, expense control and operating costs, technician coaching and training and other duties as assigned.
How are we different?
We start you off with training so you can be an expert in device repair and provide a superior customer experience
Excellent compensation & benefits
Medical benefits that begin on your first day
Tuition reimbursement available after 6 months
Exceptional paid time off
What you’ll do:
Oversee operations and performance of repair operations across retail stores in a geographic area
Will be responsible for 10-12 store locations (requires 25% up to 50% travel)
Conduct regularly recurring meetings with In-Store Repair Technicians
Review store repair metrics and customer feedback data to identify and create action plans to address performance opportunities
Drive repair operations and customer experience metrics by motivating Repair Technicians, holding them accountable for performance and behaviors and providing targeted feedback as required
Coach Repair Technicians on how to handle difficult and complicated situations
Conduct ongoing coaching sessions with Repair Technicians to ensure culture, processes, and activities are aligned with Assurant’s values
Conduct quarterly operational store updates/report-outs
Conduct monthly and quarterly business reviews with Sr. Leaders to provide updates around overall store performance
Develop and manage schedules within parameters to achieve expense targets while maintaining required coverage of store hours
Maintain recruitment practices to ensure adequate staffing levels in retail stores
Skills & experience we need you to have:
3 years of experience with product service support or troubleshooting electronics
5 years of face-to-face customer service experience
3 years of leading teams responsible for electronic repairs
Knowledge of mobile devices and operating systems
Strong oral and written communication skills
Strong teamwork and collaboration skills
Basic knowledge of Microsoft Office
If this sounds like you or if you want to learn more, apply to the job for the opportunity to talk to one of our recruiters!
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Meet Our People
Ignacio D. - Senior Operations Analyst
Whether I'm working with people in Argentina or Chile or Miami, we all feel like we're part of the same company. And within my own group, we share ideas and analyze as a team - and drive for change, for improvements. We'll show each other how we do things and lend advice.
I also enjoy the focus on work-life balance - in the workplace, we're offered exercise classes or stretching classes with a trainer, for example. I've had the flexibility to take classes and training. And, we have the opportunity to give back to the community through events held throughout the year.