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Integration Strategy Analyst

Apply Location Atlanta, Georgia Additional Locations: Georgia Requisition Number R-89313

The Integration Strategy Analyst will be responsible for supporting the execution of the integration strategy that allows a deeper connected strategy to software providers in the Multifamily Housing industry. The person in this role will also be responsible for supporting the evaluation of the current integrations and executing on the improvement plan to optimize the environments and any client friction.

Key Responsibilities

  • Responsible for the day-to-day execution development of an integration plan as laid out in the strategy.

  • The Integration Strategy Analyst will be responsible for day-to-day ongoing integrations maintenance.

  • Act as the direct point of contact with Property Management Software firm to maintain relationship, knowledge of software changes, contract terms, etc.

  • Support remediation initiatives to significantly improve the integrations across all product lines. 

  • Maintaining a backlog of integrations features and functionality needed to improve the current integrations. 

  • Working with Product Owners and Client Facing Teams (CFT) to identify and help prioritize functionality related to integrations backlog of ongoing workstreams. 

  • Helping to identify new potential workstreams for the benefit of the distribution channel. 

  • Identifying and assisting in the resolution of customer and client service quality.

  • Development of user stories to support improvement across integrations.

  • Conducting train-the-trainer programs for clients’ staff and internal Client Facing team (CFT) on integrations and APIs. Working collaboratively with internal teams to solution impediments to current and new integrations. 

  • The Integration Strategy Analyst will conduct frequent competitive analysis and prepare reports on the competitive environment surrounding integrations, APIs, partnership impacting integrations.

  • Developing and circulating internal reports on the current integration quality, stability, and expansion to help ensure program goals are met. 

Qualifications

  • 2-3 years of experience in a technical client facing role.

  • Experience with project management and leading project teams.

  • A Bachelor’s degree in the fields of Business, Computer Science, Technology, or other related fields is required.

Preferred Qualifications

  • Experience working with Property Management Software or Mortgage Software firms.

  • Experience in the fields of Insurance or Multifamily Housing.

Knowledge and Skills Required

  • Strong technical skills. 

  • Advanced knowledge of training techniques, client service, account development, and multimedia presentation. 

  • Expert user of current business software, including Excel, Word, One Note, PowerPoint, and SharePoint.

  • Ability to provide innovative approach to problem solving and demonstrate a track record of such.

  • Ability to manage multiple initiatives and support multiple clients simultaneously.

  • High level of intelligence, a quick study of complex problems, and having a well-organized approach to finding impactful solutions.

  • Having a fact-based approach and naturally setting/measuring performance against clear metrics.

  • Strong analytical skills - able to analyze obstacles and results, create a plan for improving results or navigating obstacles, and execute the plan.  

  • Strong presentation and public-speaking skills. 

  • Ability to work in a fast-paced environment, meeting tight deadlines.

  • Proven ability as an effective and compelling communicator in both meeting room and small to medium audience settings.

  • Strong written, verbal, and interpersonal communication skills. Ability to effectively communicate at all levels in the organization. Ability to effectively communicate by telephone and e-mail.

  • Ability to influence internal and external clients by positioning client specific value propositions as it relates to increasing sales or making program changes.

Note: This is a remote position

Expected Travel Requirement: 20-40%

What You Should Know About Us

At Assurant, our core values - integrity, change, urgency, and excellence - guide us as we work together to support our commitments to our clients, their customers and to each other. In collaboration with leading retailers, wireless carriers, utilities, and financial institutions worldwide, we underwrite, market and administer extended service or service contract programs for consumers and small businesses.

  • Assurant, Inc. helps people protect what matters most to them

  • We have been around for a while with our roots tracing back to 1892

  • We are a Fortune 500 company employing approximately 15,000 people in 21 countries

  • We provide specialty protection products and related services to safeguard against risks

Assurant (NYSE: AIZ) is a global provider of risk management solutions, protecting where consumers live and the goods they buy. A Fortune 500 company, Assurant focuses on the housing and lifestyle markets, and is among the market leaders in mobile device protection; extended service contracts; vehicle protection; pre-funded funeral insurance; renter’s insurance; lender-placed homeowner’s insurance; and mortgage valuation and field services. With approximately $42 billion in total assets and $8 billion in annualized revenue, Assurant is in 21 countries and operates across North America, Latin America, Europe and with an emerging footprint in Asia.  

For more information, please visit https://www.assurant.com/

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Meet Our People

Ignacio D. - Senior Operations Analyst

Whether I'm working with people in Argentina or Chile or Miami, we all feel like we're part of the same company. And within my own group, we share ideas and analyze as a team - and drive for change, for improvements. We'll show each other how we do things and lend advice.

I also enjoy the focus on work-life balance - in the workplace, we're offered exercise classes or stretching classes with a trainer, for example. I've had the flexibility to take classes and training. And, we have the opportunity to give back to the community through events held throughout the year.