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Client Support Administrator

As part of the Assurant customer service team, you’ll do more than just answer calls or respond to questions. On behalf of our clients, you’ll work directly with consumers to help them protect what matters most. You’ll be their primary point of contact and their source of information. You’ll listen, solve problems, and patiently find a resolution.

  • Full time
  • Entry Level
  • Evenings & Weekends

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Success Profile

What makes a successful Customer Service Representative? Look below to see if you found the right fit.

  • Adaptable
  • Communicator
  • Goal-oriented
  • Good Listener
  • Problem-solver
  • Results-driven

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Benefits

Retirement planning, employer matching
Medical, dental, vision, health care FSA, dependent day care FSA, health and wellbeing programs
Paid time off
Tuition reimbursement, professional development, flex time

Client Support Administrator

Apply Requisition Number R-87665

Job Purpose:

IQ Data International, DBA Assurant Recovery Solutions is a wholly owned subsidiary of Assurant, a Fortune 300 company and a member of the S&P 500. We are an established leader in the Asset Recovery Industry where we service property managers across the U.S. exclusively.

What You Get to Do:

In the Client Support Admin role, you would be responsible for entering or modifying new and existing client information via email, fax, manual and electronic submission. This position requires strong attention to detail as well as a strong sense of urgency. You will be supporting both our internal customers as well as limited contact with our external clients. Potential for overflow phone work as coverage dictates.

What You Need to Have:

  • Must be able to type minimum of 50wpm
  • Able to conduct professional communication with clients, via e-mail and phone when necessary
  • Complete written client requests, account updates/data entry updates, efficiently and accurately
  • Ability to multi-task within several programs while maintaining accuracy
  • 1+ year of experience in multi-dimensional customer experience (phone, e-mail, etc.)
  • 1+ year of experience working with Microsoft Office suite

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  • Customer Service, Bothell, Washington, United StatesRemove

Meet Our People

Resha S. - Customer Service Representative

I can be myself here. It's just a comfortable work environment. Management is so understanding - they recognize that we're all human. And they listen to our feedback. In turn, I understand my customers and where they're coming from.

We're not scripted - but you do have to have a heart and you have to actively listen. I take escalated calls and I know my customers can hear the concern in my voice right away. That means I'm helping. My supervisors taught me how to grow my skills and how to protect my customers. I continue to receive training, and it's in my plan to become a supervisor.