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Dispute Resolution Specialist

Apply Location Bothell, Washington Requisition Number R-87658

Job Purpose:

IQ Data International, DBA Assurant Recovery Solutions is a wholly owned subsidiary of Assurant, a Fortune 500 company and a member of the S&P 500. We are an established leader in the Asset Recovery Industry where we service property managers across the U.S. exclusively.

Primary Responsibilities:

  • The Dispute Resolution Specialist position is responsible to assist in maintaining company compliance with applicable laws, regulations, and policies
  • Writing responses to regulatory body disputes, using proper writing, formatting, grammar, punctuation, and communication skills
  • Work requests for credit deletion\release of liability\and bankruptcy dispositions
  • Review, research, and respond to consumer disputes and complaints in an accurate and timely manner
  • Communicate with clients regarding dispute resolution or documentation requests via email and telephone
  • Batch additional documents and disputes to appropriate files
  • Process a variety of reports including but not limited to auditing, address, and credit change reports
  • Process all written disputes including but not limited to identity theft claims received from the consumer or their representative via electronic, EOSCAR, FAX, mail, and email
  • Cover reception office as needed, answering phones, accepting mail, and administering basic skills test to prospective employees as necessary
  • Perform other incidental and related duties as required or assigned

Required Experience:

  • Skilled typing, 35wpm, minimum
  • Ability to identify and bring forth issues and concerns including work assignment deadlines or issues pertaining to conflicts of interests
  • Must be able to perform in a high energy, fast-paced, environment
  • Professional communication both written and verbal with clients, via e-mail and phone
  • Familiar with Microsoft programs including but not limited to Word, Outlook, and Excel
  • Ability to multi-task within several programs and complete assignments on-time
  • Attention to Detail
  • Full-time (40 hour) a week schedule
  • Excellent attendance
  • High school diploma or equivalent education
  • Basic professional level math skills 

Preferred Experience:

  • Previous collection experience
  • Rental Housing contract review a plus
  • One-year office experience
  • Coordinating requests, internal updates/data entry updates, efficiently and accurately
  • Ability to multi-task within several programs and during phone conversations
  • Strong Organizational Skills
  • Works well as member of the team and independently
  • Understanding Fair Debt Collections Practices Act (FDCPA) and Fair Credit Reporting Act (FCRA)

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Meet Our People

Ignacio D. - Senior Operations Analyst

Whether I'm working with people in Argentina or Chile or Miami, we all feel like we're part of the same company. And within my own group, we share ideas and analyze as a team - and drive for change, for improvements. We'll show each other how we do things and lend advice.

I also enjoy the focus on work-life balance - in the workplace, we're offered exercise classes or stretching classes with a trainer, for example. I've had the flexibility to take classes and training. And, we have the opportunity to give back to the community through events held throughout the year.