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Customer Solutions Representatives

As part of the Assurant customer service team, you’ll do more than just answer calls or respond to questions. On behalf of our clients, you’ll work directly with consumers to help them protect what matters most. You’ll be their primary point of contact and their source of information. You’ll listen, solve problems, and patiently find a resolution.

  • Full time
  • Entry Level
  • Evenings & Weekends

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Success Profile

What makes a successful Customer Service Representative? Look below to see if you found the right fit.

  • Adaptable
  • Communicator
  • Goal-oriented
  • Good Listener
  • Problem-solver
  • Results-driven

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Benefits

Retirement planning, employer matching
Medical, dental, vision, health care FSA, dependent day care FSA, health and wellbeing programs
Paid time off
Tuition reimbursement, professional development, flex time

Customer Solutions Representatives

Apply Requisition Number R-84698

About Assurant

Every one at Assurant -- no matter their role, their skills, or where they’re located around the world -- is united by the principles that follow. That’s why we created a culture where you’re free to bring thoughtful, caring attention to each customer. Whatever your position, your innovative thinking can make a real difference

With more than 100 years industry expertise, we are trusted by over 300 million consumers worldwide and we handle more than 16.6 million unique policies across the automotive, appliance and technology, home and financial service industries. 

The Role

Are you someone who takes ownership, has a passion for customer service and thrives on working towards team goals in a fast paced environment?

We are seeking an enthusiastic self-starter to join our busy claims team as a Customer Solutions Representative. Based in Camberwell, this position is responsible for the delivery of exceptional customer service through the lodgement, assessment and settlement of insurance and warranty claims, using a variety of channels including phone and email.

Reporting to the Claims Team Leader you are responsible for:

  • Delivering exceptional customer service for all customers and suppliers
  • Resolving claims in the most cost effective and time efficient manner
  • Managing up to 60 inbound / outbound calls per day
  • Completing numerous email based claims
  • Contributing to individual and team based KPI's
  • Coordinating administrative duties in between calls and emails
  • Resolving customer complaints and/or objections
  • Ensuring compliance to all regulatory requirements

Assurant's core hours of operation are 7:00am to 7:00pm, Monday to Friday (8:00pm during daylight savings).

To be successful in this role, you will have:

  • Call Centre and/or Customer Service experience
  • Sound knowledge of Microsoft Office Suite
  • The ability to multitask and effectively manage competing priorities
  • Excellent problem solving and decision making skills

What's in it for you?

  • A fun, diverse and supportive team culture
  • Amazing training & development
  • Competitive salary and other benefits

To Apply:

Click on "Apply for this job". A full cover letter is required with all applications, detailing your suitability for the role, including indicative remuneration expectations. Only applications with full cover letters will be reviewed.

Suitable applicants will also be required to undertake a Police Check. Only successful candidates will be contacted.

For further information about Assurant, please visit our website: https://www.assurant.com/

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  • Customer Service, Camberwell, Victoria, AustraliaRemove

Meet Our People

Resha S. - Customer Service Representative

I can be myself here. It's just a comfortable work environment. Management is so understanding - they recognize that we're all human. And they listen to our feedback. In turn, I understand my customers and where they're coming from.

We're not scripted - but you do have to have a heart and you have to actively listen. I take escalated calls and I know my customers can hear the concern in my voice right away. That means I'm helping. My supervisors taught me how to grow my skills and how to protect my customers. I continue to receive training, and it's in my plan to become a supervisor.