Skip to main content

Operatonal Support Engineer

Apply Location Chiyoda-ku, Tokyo Requisition Number R-83323

Job Purpose

The Senior Systems Support Lead is responsible for the day to day support related to IT systems for Assurant Japan. As such he plans, organizes, leads, supervises, and coordinates activities with the local business and the global IT team.

He deals with complex system problem logs; works with business and global IT staff to perform effective root-cause analysis and resolution; leads implementation support activities; directs and participates in training support activities such as documentation authoring and preparation, training preparation and delivery or follow-up. 

Gathers, compiles, interprets and summarizes systems and business process changes; maintains system support tables.

Monitors infrastructure health, escalate to the Global IT team for outages, follow up on problems and major incidents.

The incumbent also writes product requirement documents, implements and tracks development timelines, and negotiates feature sets with the global development leads and product teams.

Familiar with a variety of the field's concepts, practices, and procedures.

Relies on experience and judgment to plan and accomplish goals.

Performs a variety of tasks. A wide degree of creativity and latitude is expected.

Maintain and enhance knowledge of the business operations and strategic imperatives of Assurant Japan.

Primary Job Accountabilities/Responsibilities

Please describe the scope of duties involved in each area of responsibility/accountability.  If the responsibility spans the Assurant enterprise, please indicate so.

Provides general customer and IT support for assigned business applications and infrastructure deals with the most complex system problem logs; works with business and technical staff to perform effective root-cause analysis and resolution; leads implementation support activities; directs and participates in training support activities such as documentation authoring and preparation, training preparation and delivery or follow-up. 

Gathers, compiles, interprets and summarizes systems and business process changes;

Maintains system support tables, create and maintain reports, assist with troubleshooting, interprets errors, automate and monitors operational processes.

Monitors infrastructure health, escalate to the Global IT team for outages, follow up on problems and major incidents.

Acts as the customer / IT liaison during analysis, requirements definition and design activities; maintains an understanding of a broad range of business processes and related systems; provides strategic advice for business processes and solutions; collaborates with business stakeholders to define and document business requirements and with technical staff to develop solution alternatives.  Provide guidance to peers with less experience within the analytical and/or project management area of job.

Participates in testing activities for maintenance and projects; provides guidance for testing strategies, scope and scenarios; reviews and provides advice for testing-related estimates of effort, duration and resource utilization; reviews test plans; identifies testing risks and contributes to the overall management of project and risk plans; coordinates, manages and participates in complex testing efforts. 

Basic Qualifications Required - Experience, Skills, and Knowledge

Basic Requirements

·       Bachelor’s Degree in a technical or business discipline

·       Minimum of 5 years of experience in a software development or Engineering organization

·       Minimum 7 years’ experience in different IT areas, working through the business analysis, design, development, production support and infrastructure.

·       Minimum 7 years leading implementations of mission critical applications supporting diverse technologies.

·       Fluent in Japanese and English

·       Workng Experience in Japan more than 3 yrs.

Other Requirements

·       Knowledge and experience in the use of distributed technologies including but not limited to Visual Studio .NET, Visual Basic .NET, C#.NET .NET Framework 3.5 & higher, AJAX and Extensible Markup Language (XML & XMLT); IIS 7.0 and higher

·       Others including Web Services, Web API, WSS 3.0, WSE, & WCF, CSS, HTML, Javascript

·       Source control tool – TFS

·       Reporting tool – SSRS and SharePoint

·       Database technology including Oracle 12c and SQL server 2014 and PL/SQL and Stored procedures

·       Experience with Windows operating systems and shell scripting.

·       Understanding of cloud hosting and server availability behind a load balancer and firewall. (Azure, AWS)

·       Having basic understanding of network security. Protocol, authentication, etc.

·       Travel: Domestically within Japan to client offices or vendors and operation sites; Internationally for training and workshops needs.

·       Position requires the ability to work outside normal office hours for coordination and reporting with the global IT organization, and to provide support and problem escalation as required.

Preferred Experience, Skills, and Knowledge

·       A mindset to go beyond job title to get things done

·       Willingness to dive into software environments and technical issues

·       High command of verbal and written English. Other languages a plus.

·       Ability to successfully work under tight project deadlines

·       Well organized, good communication and reporting skills

·       Self-motivated, team player, action and results oriented

·       Ability to effectively manage multiple assignments and priorities.

·       Ability to analyze complex business and system problems, propose effective solutions and understand and apply business vision and direction.

·        Willing to work outside normal hours and wear multiple hats.

Recently Viewed Jobs

You do not have any recently viewed jobs

Sign up for job alerts

Join our talent network and get Assurant news and job alerts delivered to your inbox.

Interested InEnter a category, a location or a category/location pair and click "Add."

  • Information Technology Staff, Chiyoda, Tokyo, JapanRemove

Meet Our People

Ignacio D. - Senior Operations Analyst

Whether I'm working with people in Argentina or Chile or Miami, we all feel like we're part of the same company. And within my own group, we share ideas and analyze as a team - and drive for change, for improvements. We'll show each other how we do things and lend advice.

I also enjoy the focus on work-life balance - in the workplace, we're offered exercise classes or stretching classes with a trainer, for example. I've had the flexibility to take classes and training. And, we have the opportunity to give back to the community through events held throughout the year.