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Solutions Engineering Manager

Apply Location Chiyoda-ku, Tokyo Requisition Number R-89639

Solutions Engineering Manager is responsible for leading development, implementation, and delivery of new solutions that are systems/ tools, which are required for new programs/ services, as the Solutions Engineering team led by Sr. Director, Business Development & Solutions Engineering.

Primary job responsibilities:

  • Design new solutions based on client’s needs and manage delivery in cooperation with BD and IT

  • Face with clients and establish relationship to identify where opportunity lies for us to propose new programs/ services, elicit and define business requirements for a new solution, update the status on development/ implementation and discuss issues if there is any, and successfully launch new solutions

  • Act as a liaison between clients and BD and between BD and IT in eliciting business requirements and brainstorming solutions, to achieve successful launch of a new program

  • Engage and leverage IT, Operations, and other relevant teams/ colleagues for successful delivery when needed

  • Support Sr. Director, Business Development & Solutions Engineering and Solutions Engineering Sr. Manager in all phases of solutions delivery

Basic qualifications:

  • Bachelor’s Degree in IT, science, business or related discipline

  • At minimum 8 years of experience in IT, specifically delivering new solutions to clients

  • Experience working with/ at telecom carriers for more than 5 years in the field of Business Development/ Sales, solutions engineering, pre-sales, IT consulting, technical marketing, etc. --- this is not an absolute must but very strongly preferred

  • Ability to lead technical communication with clients

  • Strong analytical and problem solving capabilities

  • Excellent verbal and written communication skills both in Japanese and English as well as interpersonal skills

  • Team player yet strong sense of responsibility and ownership

  • Proactive, willing to learn and ask questions, and self-starter

  • Flexible and capable of handling multiple projects/ assignments concurrently

  • Excellent organizational, planning, and prioritization skills

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