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Customer Service Contact Centre Agent

As part of the Assurant customer service team, you’ll do more than just answer calls or respond to questions. On behalf of our clients, you’ll work directly with consumers to help them protect what matters most. You’ll be their primary point of contact and their source of information. You’ll listen, solve problems, and patiently find a resolution.

  • Full time
  • Entry Level
  • Evenings & Weekends

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Success Profile

What makes a successful Customer Service Representative? Look below to see if you found the right fit.

  • Adaptable
  • Communicator
  • Goal-oriented
  • Good Listener
  • Problem-solver
  • Results-driven

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Retirement planning, employer matching
Medical, dental, vision, health care FSA, dependent day care FSA, health and wellbeing programs
Paid time off
Tuition reimbursement, professional development, flex time

Customer Service Contact Centre Agent

Apply Requisition Number R-82044


Ref R-82044Location Crewe, England

Recruiting Full Time Customer Service Agents


Contact Centre Agents

Crewe, Cheshire

£18,200 + too many benefits and discounts to mention

At Assurant, we offer so many perks you won’t believe your eyes. Our benefits package is crammed full of goodies. A health cash plan. Reduced priced mobiles. Up to 55% off cinema tickets. Big reductions on SIM only plans. Great discounts on bikes, restaurants, games consoles, fashion and shopping. And so many more benefits and discounts we can’t mention them all here. 

These great perks could be yours because you don’t need contact centre experience to get your hands on them. We offer some of the best training in the business. So it doesn’t matter if you work in administration, finance, retail or customer service. You’ll soon be able to provide our customers with a fantastic service as part of our rapidly growing contact centre team.

Answering calls from customers about their mobile and gadget insurance, you’ll help them protect the things that matter most. The voice of some of the biggest brands in telecoms and finance, you’ll go out of your way to help over 8 million customers with their lost and broken gadgets. Taking ownership of queries, you’ll get to know customers and put them at ease.

At Assurant, diversity helps us drive innovation in the global marketplace, and we are strong believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement. To achieve this, we believe we must reflect the diversity of the customers we serve.

We’re looking for more great characters. Good communicators and listeners who enjoy talking to people and take pride in their work. Always positive, you should:

  • Enjoy making customers happy by delivering brilliant experiences
  • Have the flexibility to adapt to change in a fast-paced environment
  • Be well organised and passionate about providing a great service
  • Enjoy variety and learning new skills
  • Be resilient, have a keen attention to detail and know how to use a computer.

This is a great place to work and learn. The pace is fast. We’ve a strong team spirit and there’s a real buzz about the place. To help you settle in and feel at home, we’ll provide you with a 2-week induction. And then you’ll enjoy lots of training, development, benefits and job support every step of the way.

As we keep on growing at an incredible rate and creating lots of new opportunities - you’ll grow and develop too. So, whatever your experience, join the Assurant team today and enjoy a rewarding career and so many benefits, discounts and offers we can’t list them all here!


  • Demonstrate excellent communication skills to listen and talk to people
  • Be PC literate
  • Ability to multi-task
  • Have passion and enthusiasm
  • Ability to retain information
  • Take pride in your work with attention to detail


  • Customer service experience

If you want to stretch your customer service skills and join a company with excellent career progression, then apply today!

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  • Customer Service, Crewe, England, United KingdomRemove

Meet Our People

Resha S. - Customer Service Representative

I can be myself here. It's just a comfortable work environment. Management is so understanding - they recognize that we're all human. And they listen to our feedback. In turn, I understand my customers and where they're coming from.

We're not scripted - but you do have to have a heart and you have to actively listen. I take escalated calls and I know my customers can hear the concern in my voice right away. That means I'm helping. My supervisors taught me how to grow my skills and how to protect my customers. I continue to receive training, and it's in my plan to become a supervisor.