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Operations Support Lead

Apply Location Crewe Requisition Number R-88914

Operations Support Lead - Romanian Speaking

Remote Working Opportunities Available

About Assurant:

One of the biggest businesses you’ve probably never heard of has some very big opportunities for people with big ambition. We are Assurant. A creative Fortune 500 company with 15,000 colleagues around the world, who protect what matters most to over 300 million customers. And whether it’s automotive support, mobile phone and gadget protection or house and business rental insurance, we are always ready to support our customers and clients.

At Assurant, diversity helps us inspire creativity in the global marketplace, and we are believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement. 

A diverse and inclusive Assurant helps us better understand and connect with our employees, clients and customers. To achieve this, we believe we must reflect the diversity of the customers we serve

The opportunity:

Our continued year on year growth means opportunity for everyone. We need a range of professionals who can harness the power of technology to develop the insights, the products and the strategies to excite our customers, bring our people together and take our business forward. Every role will help us meet our growth targets and continue to expand our customers.

We are recruiting for an Operational Support Lead to join our Southern operational team. Reporting to the Operations Manager for Europe, based at European Head Office in Crewe supporting Assurant’s Operations across a number of European Vodafone campaigns

Other responsibilities include;

  • Provide administrative services for our internal service, finance and IT areas.
  • Must be fluent in the Romanian Language
  • Support the operations teams to improve performance and quality.
  • Give advice to our TPA's on complaint and claim referrals. Managing scheduled tasks to ensure customers are created and cancelled within agreed timescales.
  • Manage monthly claim data loads.
  • Creation of MI reports

You will have the following skills;

  • Experience in a regulated environment.
  • Administration and Call Centre experience.
  • Fluent in English and one of the following languages: Romanian
  • Proficient in Microsoft word and excel (can maintain complex spreadsheets).
  • Organise and prioritise workload to ensure deadlines are met.
  • Communication with our clients and customers and company partners

The call to action:

At Assurant, we’re very big on supporting you to be the best you can be.

We offer a great range of benefits which our employees value and help make Assurant the best place to learn and work. Our benefits reflect our commitment to attract, engage and retain the most talented people and offer a diverse selection of benefits to suit you whilst working at Assurant. And from flexible working to BOOST (our internal wellbeing programme) from training and development to a range of rewards, what matters to you, matters to us. If you’d like to talk about big opportunities with the biggest business you’ve probably never heard of - apply today!

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

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Meet Our People

Ignacio D. - Senior Operations Analyst

Whether I'm working with people in Argentina or Chile or Miami, we all feel like we're part of the same company. And within my own group, we share ideas and analyze as a team - and drive for change, for improvements. We'll show each other how we do things and lend advice.

I also enjoy the focus on work-life balance - in the workplace, we're offered exercise classes or stretching classes with a trainer, for example. I've had the flexibility to take classes and training. And, we have the opportunity to give back to the community through events held throughout the year.