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Senior Cloud Engineer

Apply Location Crewe Requisition Number R-88861

Remote Working Opportunities Available

About Assurant:

One of the biggest businesses you’ve probably never heard of has some very big opportunities for people with big ambition. We are Assurant. A creative Fortune 500 company with 15,000 colleagues around the world, who protect what matters most to over 300 million customers. And whether it’s automotive support, mobile phone and gadget protection or house and business rental insurance, we are always ready to support our customers and clients.

At Assurant, diversity helps us inspire creativity in the global marketplace, and we are believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement. 

A diverse and inclusive Assurant helps us better understand and connect with our employees, clients and customers. To achieve this, we believe we must reflect the diversity of the customers we serve

The opportunity:

Our continued year on year growth means opportunity for everyone. We need a range of professionals who can harness the power of technology to develop the insights, the products and the strategies to excite our customers, bring our people together and take our business forward. Every role will help us meet our growth targets and continue to expand our customers.

We are recruiting for a Senior Cloud Engineer to join our Global ICS team.

Reporting to the Senior Manager, Infrastructure and Productions you will design the deployment and
operational processes required to build and operate cloud Voice products,
through the project lifecycle; tier 3 escalation support for Cisco
applications; and participate in customer onboarding and integration projects,
applying expert technical understanding throughout the application stack.

Your work will also involve consultation and development of custom configurations and software solutions. Specifically, the engineer may assist or lead the evaluation, adaptation, design, and integration of existing internal or third-party (software and hardware) systems to support developing Assurant Cisco Cloud, migrating on premise Infrastructure to cloud, implementation of omnichannel environments, and will be part of the team which maintains the platforms, keeping them updated from a technology perspective

 Other responsibilities include;

  • Provide guidance during design, and run activities to ensure success from lab to released solutions
  • Lead pre-production and production deployment, configuration, testing while ensuring best practices are followed and recommendations communicated.
  • Provide detailed technical documentation including solution high/low-level design, platform build/configuration, cost, troubleshooting, and operational procedures.
  • Provide support to the Project Management teams regarding Telephony deployment and integration for customer onboarding and integration

You will have the following skills;

  • Experience in IT Voice industry including architecture, design, operations and support.
  • Experience Cisco solutions (ICM, UCM, UCCE, Cisco Webex CCE) in an design engineering, implementation or support role
  • Design, implementation, support or engineering experience with SIP VOIP technologies including experience with Audio codes, and Cisco
  • Experience with XML and JavaScript is a must to support design recommendation for Finesse Desktop and Gadgets
  • Technical skills: gather and present information and provide advice to partners on relevant technologies

The call to action:

At Assurant, we’re very big on supporting you to be the best you can be.

We offer a great range of benefits which our employees value and help make Assurant the best place to learn and work. Our benefits reflect our commitment to attract, engage and retain the most talented people and offer a diverse selection of benefits to suit you whilst working at Assurant. And from flexible working to BOOST (our internal wellbeing programme) from training and development to a range of rewards, what matters to you, matters to us. If you’d like to talk about big opportunities with the biggest business you’ve probably never heard of - apply today!

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.

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Meet Our People

Ignacio D. - Senior Operations Analyst

Whether I'm working with people in Argentina or Chile or Miami, we all feel like we're part of the same company. And within my own group, we share ideas and analyze as a team - and drive for change, for improvements. We'll show each other how we do things and lend advice.

I also enjoy the focus on work-life balance - in the workplace, we're offered exercise classes or stretching classes with a trainer, for example. I've had the flexibility to take classes and training. And, we have the opportunity to give back to the community through events held throughout the year.