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Stock Information

Stock Quote: NYSE: AIZ
January 19, 2018 04:02 PM
Last Price Change Open Day High 52-Week High
94.08 -0.19 (-0.2%) 94.42 94.42 106.99
Volume Previous Close Day Low 52-Week Low
317,301 94.27 93.52 86.00
Stock information is delayed approximately 20 minutes.

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Loss Draft Specialist

Requisition Number 52434
We are looking for great talent to fill current openings at Assurant.
The Loss Draft Specialists and Sr. Loss Draft Specialists performs an important role in helping guide the customer/claimant through the claims process and helping them get their lives back in order following a property damage or loss. They are responsible for accurately processing documents related to property damage claims including ordering and reviewing inspection reports of damage and resolving any issues. This could include tasks such as responding to requests, inquiries, and complaints from various parties involved in the claims process. The Loss Draft Specialist has a direct impact on customer satisfaction and confidence through the timeliness and accuracy of their work and the quality of customer interactions. Successful Loss Draft Specialists enjoy working in a fast-paced environment, have empathy for our customers, and have an ability to prioritize and complete tasks in a timely manner.
We offer company-subsidized group benefit plans (including health insurance eligibility on the first day of employment), stock purchase plan, and many additional benefits.
Our volume of work may increase on occasion, especially during natural disasters, and therefore there will be times when overtime may be required.
Primary Accountabilities/Responsibilities
Responsible for communicating with various individuals involved in the claims process such as homeowners, adjusters, mortgage companies, etc. to handle property damage claim requirements. This could include the following:
  • Answer questions and respond to requests, inquiries, and complaints in a timely and professional manner.
  • Review and research claim information provided, make appropriate follow-up calls to resolve issues, and process claim checks following standard policies and procedures.
  • Ensure that internal and external standards are met on a consistent basis
  • Efficiently and accurately enter information into company proprietary systems.
Build and maintain effective internal and external working relationships in order to meet client requirements and service level agreements.
  • Request information and/or provide updates as needed.
  • Handle other duties and projects as requested based on business needs.
  • Maintain and update procedure knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate.
The Senior Loss Draft Specialist performs the duties of the Loss Draft Specialist role as listed above. The Senior Loss Draft Specialist will also assist and mentor the Loss Draft Specialist in his/her responsibilities. In addition, the Senior Loss Draft role is responsible for researching and addressing escalated issues, training associates, and providing support to the team lead.
  • Researches/resolves relatively complex exception items received via faxes, reports, tasks/client referrals, correspondence, and checks.
  • Reviews and researches exception items to obtain critical information. Most of these actions fall outside our standard policies and procedures with senior levels using latitude and judgment in resolving more complex issues.
  • Communicates to client/other functional units in order to resolve complex issue.
  • Relies on client’s policies and procedures, knowledge and previous experience to resolve complex issues.
  • May work in multi-functional areas, with multiple clients, due to expanded knowledge and skill set
Basic Qualifications Required Experience, Skills, and Knowledge:
Loss Draft Specialist:
  • High School diploma or GED
  • Proven customer service skills and ability to work in an environment focused on quality and accuracy
  • Strong problem solving skills and ability make appropriate decisions based on standard procedures and information provided
  • Good oral and written communication skills and professional telephone etiquette
  • Good organizational skills and the ability to manage multiple tasks and meet deadlines
  • Basic knowledge of computers and proficiency with Microsoft office including Excel and PowerPoint
Sr. Loss Draft Specialist:
  • High school diploma or GED
  • Basic knowledge of computers and proficiency with Microsoft office including Excel and PowerPoint
  • Proven customer service skills and ability to work in an environment focused on quality and accuracy
  • Strong problem solving skills and ability make appropriate decisions based on standard procedures and information provided
  • Good oral and written communication skills and professional telephone etiquette
  • Good organizational skills and the ability to manage multiple tasks and meet deadlines
  • Minimum 3 years insurance, banking, finance, mortgage lending or related experience

Preferred Qualifications Required Experience, Skills, and Knowledge:
Loss Draft Specialist:
  • Minimum of one-year experience in insurance, banking, finance, mortgage servicing, or related experience or education
Sr. Loss Draft Specialist:
  • Two year degree
Location Duluth, Georgia

Request an Accomodation

If you need help with the application process or an accommodation, we encourage you to tell us so that we can try to get you the help you need for that. Assurant is an Equal Employment Opportunity employer committed to providing reasonable accommodations to applicants with physical and/or mental disabilities. Accommodations are made on a case-by-case basis.

Please click the link: https://www.assurant.com/CustomerSupport/EmailAssurant and then select Other Question.