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Stock Information

Stock Quote: NYSE: AIZ
January 19, 2018 04:02 PM
Last Price Change Open Day High 52-Week High
94.08 -0.19 (-0.2%) 94.42 94.42 106.99
Volume Previous Close Day Low 52-Week Low
317,301 94.27 93.52 86.00
Stock information is delayed approximately 20 minutes.

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Research Team Lead - Duluth

Requisition Number 52658
The Research Specialist Job Family is responsible:
  • For providing front line, direct contact with clients and customers. This is done through receiving or placing telephone calls, in addition to working faxes, electronic methods (e-mail & system of record task assignments), correspondence, mail, express delivery, reports, and project assignments.
  • Position serves as back-up resources to the Call Center Department, processing inbound calls as needed.
  • Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer.
  • Recognizes consistent problem areas and reports to higher level for action.
  • Seeks to retain account and/or suggest and encourage use of other services and products.
  • Depending on area may promote and sell products and/or services and enter or confirm sales.
  • Responds in a timely manner.
  • Follow standard procedures and policies with more senior levels using greater latitude and judgment in responding to customers.
MAJOR AREAS OF ACCOUNTABILITY
  • Lead, organize, motivate and coordinate the day to day work flow activities of associates that perform the duties required of a Research Specialist or Sr. Research Specialist to ensure deadlines/SLA's are met
  • Act as a SME for department to answer procedural questions and assist in resolving complex or escalated issues
  • Assist with production, inbound/outbound calls and/or assigned projects
  • Ensure cooperation and coordination with other departments in the company
  • Utilize knowledge of team, procedures, trending and research reporting to recommend process improvements and efficiency gains.
  • Ability to work in multi client/functional environment
  • Assist in developing revised standards and methods
  • Handle highly escalated supervisory type inquiries and other temporary assignments
  • Mentor team based on low production or quality results.
  • Oversee training of new hires and associate cross training initiatives, in addition to the creation and facilitation of training as needed.
Overtime and/or Saturday hours may be required.
To review a video about our Assurant Service Center Operation, please click or copy/paste the following URL into a new browser window: http://www.youtube.com/watch?v=gfRzEfCtCvg
Education
  • High school diploma/GED required
  • 4 year degree or equivalent experience preferred
Knowledge and Skills
  • Knowledge of all of the duites of the Research Specialist and Sr. Research Specialist positions.
  • Strong computer skills, (ability to create, edit and analyze spreadsheets)
  • Advanced skills at effectively listening and communication (verbal/written) with internal/external personnel/customers/clients
  • SME for Research procedures
  • Strong attention to detail
  • Proven ability to successfully prioritize and plan to meet goals
  • Demonstrates leadership skills
  • Works well in a fast paced/high stress environment
  • Ability to easily adapt well to change and encourage others to do the same
  • Works well in team environment and as an individulal contributor
  • Expert skills in thinking outside of the box to resolve complex/escalated problems
  • Ability to effectively relay accurate and detailed information to various parties via in-bound and out-bound telephone calls, in team meetings, training sessions, and our clients.
Previous Experience
  • Minimum 3 years year customer service, banking, finance, mortgage lending or related experience
  • Minimum 2 years demonstrated leadership experience preferred
Location Duluth, Georgia

Request an Accomodation

If you need help with the application process or an accommodation, we encourage you to tell us so that we can try to get you the help you need for that. Assurant is an Equal Employment Opportunity employer committed to providing reasonable accommodations to applicants with physical and/or mental disabilities. Accommodations are made on a case-by-case basis.

Please click the link: https://www.assurant.com/CustomerSupport/EmailAssurant and then select Other Question.