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Stock Information

Stock Quote: NYSE: AIZ
January 19, 2018 04:02 PM
Last Price Change Open Day High 52-Week High
94.08 -0.19 (-0.2%) 94.42 94.42 106.99
Volume Previous Close Day Low 52-Week Low
317,301 94.27 93.52 86.00
Stock information is delayed approximately 20 minutes.

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Command Center Intraday Analyst, Workforce Management

Requisition Number 52967
What is a Command Center Intraday Analyst at Assurant?
A Command Center Intraday Analyst manages contractual Customer Care service levels in real time. You analyze real time workload requirements in a fast-paced environment. What does that involve? In short, you are the heart of the Command Center. You monitor schedule adherence, representative skill balancing and manage representative availability. The Command Center Intraday Analyst is skilled at recognizing opportunities and taking appropriate actions for improvement within multiple support centers.
Why You Should Consider This Role
  • You are more real-time than Twitter
  • You love data, details and delivery
  • You have a knack for finding patterns and making sense of them
  • You treat others with dignity and respect while driving business deliverables
  • You are comfortable dealing with multiple priorities
  • You’ve got mad Excel skills
  • You believe in customer service
  • Organization is your middle name
  • You go above and beyond in your role because you want to, not because you have to
What You Will Like
  • The people – we care
  • The diversity - every day is different
  • The excitement – we focus on ‘What Matters Most’ to our customers
  • The difference in the value Assurant places on strong leadership
  • The opportunity to learn, grow and advance within our fortune 500 global company
The Details
  • Support by providing real-time monitoring of RTA and Exony applications
  • Manage Service Level for clients by interval providing recommendations through analysis to Operations Management
  • Gather data to provide detailed analysis on call patterns for clients
  • Serve as business continuity resource to allocate calls and close/reopen lines as needed
  • Maintain confidentiality of all data surrounding support center activities
  • Operate as part of a virtual team to support three sites across the country
  • The work hours for this position are: M-T-W-F/11:30-8pm Thursday Off Saturday/8-4:30pm
The Ideal Candidate Will Have
  • 2 years of call center experience
  • High School Diploma or GED
  • A solid understanding of call center terminology and functions
  • Previous experience with workforce management (eWFM) applications (i.e., eWorkforce Management, Blue Pumpkin, IEX)
  • Excellent analytical and problem-solving skills
  • Excellent oral and written communication
  • Ability to prioritize, organize, and work independently or as part of a team to complete multiple tasks
  • Ability to work effectively with remote leadership
  • Accustomed to making sound and timely decisions based on diverse data
  • Proficient with Microsoft Word, Excel and PowerPoint
  • Prior call center scheduling experience
  • Previous experience in a multi-site support environment
  • Experience with RTA, Exony and Cisco applications
Location Florence, South Carolina

Request an Accomodation

If you need help with the application process or an accommodation, we encourage you to tell us so that we can try to get you the help you need for that. Assurant is an Equal Employment Opportunity employer committed to providing reasonable accommodations to applicants with physical and/or mental disabilities. Accommodations are made on a case-by-case basis.

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