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Stock Information

Stock Quote: NYSE: AIZ
January 19, 2018 04:02 PM
Last Price Change Open Day High 52-Week High
94.08 -0.19 (-0.2%) 94.42 94.42 106.99
Volume Previous Close Day Low 52-Week Low
317,301 94.27 93.52 86.00
Stock information is delayed approximately 20 minutes.

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*QA Coordinator I

Requisition Number 52278

Assurant has an exciting opportunity for a QA Coordinator in our Florence, SC Customer Care team. This role monitors and evaluates the quality of inbound and/or outbound calls to ensure compliance with company policy and guidelines. Other tasks include documenting quality issues and completing appropriate monitor forms and providing feedback to management.

Key Responsibilities:

  • Conducts a minimum number of monthly monitoring transactional reviews by reviewing documents using appropriate forms and client procedures.
  • Provides feedback to management on team performance and identify /report any policy, compliance or procedural issues.
  • Schedule monthly collaboration meeting with assigned managers
  • Support and assists with on-going quality initiatives.
  • Support newly hired training by providing 100% QC of work performed during a 90 day work period.
  • Participate in Quality Assurance training for new and existing associates.
  • Assists with refresher training to enhance associates skills and reinforce client procedures.
  • Maintain effective communication with assigned managers and other department managers.
  • Attend relevant training classes on new products, processes and procedures

Basic Qualifications:

HS Diploma or GED

1 year auditing experience

1 year training experience

Preferred Qualifications:

3-5 experience in direct processing in TKA2.0, AGS, Black Knight is a plus

5 years experience or knowledge of Insurance processing procedures is a plus

4 years Auditing experience

2 years Training experience

Location Florence, South Carolina

Request an Accomodation

If you need help with the application process or an accommodation, we encourage you to tell us so that we can try to get you the help you need for that. Assurant is an Equal Employment Opportunity employer committed to providing reasonable accommodations to applicants with physical and/or mental disabilities. Accommodations are made on a case-by-case basis.

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