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Franchise Support Specialist

As part of the Assurant customer service team, you’ll do more than just answer calls or respond to questions. On behalf of our clients, you’ll work directly with consumers to help them protect what matters most. You’ll be their primary point of contact and their source of information. You’ll listen, solve problems, and patiently find a resolution.

  • Full time
  • Entry Level
  • Evenings & Weekends

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Success Profile

What makes a successful Customer Service Representative? Look below to see if you found the right fit.

  • Adaptable
  • Communicator
  • Goal-oriented
  • Good Listener
  • Problem-solver
  • Results-driven

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Retirement planning, employer matching
Medical, dental, vision, health care FSA, dependent day care FSA, health and wellbeing programs
Paid time off
Tuition reimbursement, professional development, flex time

Franchise Support Specialist

Apply Requisition Number R-89147

This job is responsible for general operations support for all CPR and Computer Troubleshooters franchisees by region. They are the first point of contact for all
operational matters and filter nonoperational matters to the correct department. This job proactively works with other departments to support project
implementation such as national accounts and brand compliance.

Primary Job Accountabilities/Responsibilities:

  • Supporting other departments in project implementation and follow through.

  • Responding or forwarding Zendesk tickets within allotted time.

  • Performing outbound calls to store owners.

  • Manage the coaching and development process for franchisees to ensure they are provided with tools and resources to support business growth.

Basic Qualifications Required - Experience, Skills, and Knowledge:

  • 1+ years working the wireless industry.

  • 1+ years working in corporate franchising.

  • General knowledge of franchising as a whole.

  • Understanding of CPR brand compliance.

  • Well versed on all software platforms used on a daily basis. 

  • Must be able to effectively communicate through email and phone calls.

  • Ability to think outside of the box to resolve problems.

  • Ability to multitask and to prioritize constantly.

Preferred Experience, Skills, and Knowledge:

  • 1+ years in a customer service role.

This position will be remote.


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Meet Our People

Resha S. - Customer Service Representative

I can be myself here. It's just a comfortable work environment. Management is so understanding - they recognize that we're all human. And they listen to our feedback. In turn, I understand my customers and where they're coming from.

We're not scripted - but you do have to have a heart and you have to actively listen. I take escalated calls and I know my customers can hear the concern in my voice right away. That means I'm helping. My supervisors taught me how to grow my skills and how to protect my customers. I continue to receive training, and it's in my plan to become a supervisor.