Wireless Store TechnicianApply Location Independence, Ohio Requisition Number R-89209
Store Technicians are responsible for working with customers to determine the best course of action to solve their problem. Solutions include repairing devices, upselling accessories, upselling device protection, device sales, device activations and a first in class experience for the customer.
Primary Job Accountabilities/Responsibilities:
Work with customers to identify their specific needs.
Create work orders accurately and pull inventory needed for repair.
Complete repairs as they come or as prioritized.
Maintain clean and sanitized work areas.
Restock accessories/devices as needed.
Answer inbound phone calls and answer email estimate requests.
Follow procedures to ensure store is opened and closed on time and accounts are accurate.
Basic Qualifications Required - Experience, Skills, and Knowledge:
High School Diploma or GED
Preferred Experience, Skills, and Knowledge:
1+ years of experience in a retail or customer service-oriented role.
1+ years of experience with mobile device repair.
Working knowledge of Windows, Mac, Android and iOS devices.
Working knowledge of Microsoft Office Suite and Google equivalent.
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Meet Our People
Ignacio D. - Senior Operations Analyst
Whether I'm working with people in Argentina or Chile or Miami, we all feel like we're part of the same company. And within my own group, we share ideas and analyze as a team - and drive for change, for improvements. We'll show each other how we do things and lend advice.
I also enjoy the focus on work-life balance - in the workplace, we're offered exercise classes or stretching classes with a trainer, for example. I've had the flexibility to take classes and training. And, we have the opportunity to give back to the community through events held throughout the year.