Customer Care Associate II
As part of the Assurant customer service team, you’ll do more than just answer calls or respond to questions. On behalf of our clients, you’ll work directly with consumers to help them protect what matters most. You’ll be their primary point of contact and their source of information. You’ll listen, solve problems, and patiently find a resolution.
- Full time
- Entry Level
- Evenings & Weekends
What makes a successful Customer Service Representative? Look below to see if you found the right fit.
- Good Listener
The culture is amazing. The managers and staff are very supportive and promote an open exchange of ideas and information.– Marcus K., Arizona
Customer Care Associate IIApply Requisition Number R-87958
This position requires general supervision and less detailed verbal and/or written instruction. A Customer Care Associate II will support several lines of business within Global Preneed, by processing a variety of functions and working with different systems. Customer Care Associate II representatives are able to process several basic functions of their assigned team(s) and focus may change based on business needs. The position will include front line contact with clients and customers by various channels.
Extensive communications with external customers, agents & funeral homes including inbound and outbound phone calls, supporting multiple phone skill groups and/or teams
Analyzes documentation for processing customer requests, using general problem solving skills to resolve inquiries and requests
Responsible for processing a variety of tasks or functions such as processing new business, maintaining policy files, paying claims, maintaining agent demographic information.
Prepares standard and ad hoc correspondence
Thorough understanding of procedures to accurately process a wide variety of processes
Ability to research routine requests using multiple methods and tools to find the information needed to complete assigned tasks
May have authority to approve or review work of others
Ability to adhere to regulatory and compliance requirements in completing assignments
Ability to comprehend insurance and contract documents
Must be able to maintain confidentiality and adhere to privacy guidelines
Attend required training
Collaborate with team and department members by attending team meetings and other company activities
Ability to adjust to new or changing business needs
Seeks knowledge outside of own team and department
Collaborates with others to resolve routine cases
Basic Qualifications Required - Experience, Skills, and Knowledge:
Minimum 6 months of Customer Service background
Basic Computer Skills including Microsoft Outlook, Word and Excel and basic internet search capabilities
Good verbal and written communication skills
Exhibits qualities of integrity, reliability and trust
Strong work ethic
Ability to adjust actions in response to shifting priorities and rapid change
Focus on quality
Flexibility with schedule, work and team environments
Works with team members to achieve team and company goals
Takes accountability for resolving customer issues focusing on the Customer Experience
Displays a positive attitude
Preferred Experience, Skills, and Knowledge:
Bilingual English and French
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Meet Our People
Resha S. - Customer Service Representative
I can be myself here. It's just a comfortable work environment. Management is so understanding - they recognize that we're all human. And they listen to our feedback. In turn, I understand my customers and where they're coming from.
We're not scripted - but you do have to have a heart and you have to actively listen. I take escalated calls and I know my customers can hear the concern in my voice right away. That means I'm helping. My supervisors taught me how to grow my skills and how to protect my customers. I continue to receive training, and it's in my plan to become a supervisor.