Client Licensing RepresentativeApply Location Miami, Florida Requisition Number R-89130
We are currently looking for a Client Licensing Representative (CLR) to act as an internal and external liaison for our in-house licensing services that are offered to our clients, telemarketing vendors, and our Assurant licensed employees. The CLR works primarily with the business units, Accounts Executives, clients, legal department and internal operational areas to mitigate risks for the company and its clients by monitoring and insuring compliance with state licensing laws and regulations.
Assigned to specific business units and clients and coordinates with the departments processing, data, and audit support teams to assist in corporate and client risk mitigation
Ensures our clients obtain and maintain the proper licenses and appointments with the appropriate Assurant underwriting companies for products being sold by performing audits and keeping abreast of state licensing laws and regulations for each U.S. jurisdiction
Advises clients of changes affecting their business.
Creates and assigns work to all licensing units, documents and solves problems, and streamlines functions
Builds and maintains relationships with clients to ensure efficiency and effectiveness in the licensing process
Researches and resolves licensing questions and problems
Engages in client presentations, conference calls, and meetings and recaps all information involving due dates, changes in processes, or deliverables
Ensures that invoices sent to clients are accurate, and that open aged receivables are addressed and resolved
In this role, you'll progress based upon level of knowledge, ability to resolve complex licensing issues, and eventually serving as a resource and mentor to newer CLRs.
What you will need:
High school diploma or equivalent; Bachelor's degree preferred
2 years of operations and / or customer service experience
Ability to work independently, with minimal supervision
Ability to adapt procedures, processes, and techniques to more complex problems and issues
Excellent communication skills and attention to details
Intermediate knowledge of MS Word and Excel preferred
Strong problem-solving skills a plus
This position is located in our Miami office. We are working remotely due to COVID-19.
Work from home days are possible once we are back in the office.
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Meet Our People
Ignacio D. - Senior Operations Analyst
Whether I'm working with people in Argentina or Chile or Miami, we all feel like we're part of the same company. And within my own group, we share ideas and analyze as a team - and drive for change, for improvements. We'll show each other how we do things and lend advice.
I also enjoy the focus on work-life balance - in the workplace, we're offered exercise classes or stretching classes with a trainer, for example. I've had the flexibility to take classes and training. And, we have the opportunity to give back to the community through events held throughout the year.