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Customer Care Professional (Temporarily Work From Home)

As part of the Assurant customer service team, you’ll do more than just answer calls or respond to questions. On behalf of our clients, you’ll work directly with consumers to help them protect what matters most. You’ll be their primary point of contact and their source of information. You’ll listen, solve problems, and patiently find a resolution.

  • Full time
  • Entry Level
  • Evenings & Weekends

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Success Profile

What makes a successful Customer Service Representative? Look below to see if you found the right fit.

  • Adaptable
  • Communicator
  • Goal-oriented
  • Good Listener
  • Problem-solver
  • Results-driven

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Benefits

Retirement planning, employer matching
Medical, dental, vision, health care FSA, dependent day care FSA, health and wellbeing programs
Paid time off
Tuition reimbursement, professional development, flex time

Customer Care Professional (Temporarily Work From Home)

Apply Requisition Number R-88070

The Customer Care Professional is a key position within our growing Miami office. As a Customer Care Professional, you will be the voice of our organization and of our clients. But, more than that, you’ll also be a voice of compassion and care. Acting as the customer’s primary point of contact, you’ll listen, solve problems, answer questions and work with them to find a resolution.

This position will be a Work From Home opportunity through March, 2021 as of now. Normally, this is an on-site position and will return to working at our Miami location sometime in the future.

Why You Should Consider This Role

  • You love helping and connecting with people
  • You’re a problem solver who likes to think on your feet and you enjoy challenges
  • You thrive in a fast paced and changing environment
  • You enjoy being on the phone and are passionate about customer service

What You Will Enjoy

  • The variety of work - every day and every customer’s situation is unique
  • Being part of a high performing, collaborative and supportive team
  • The opportunity to demonstrate your exceptional problem-solving abilities
  • Medical benefits begin on your first day
  • Competitive compensation and paid time off
  • Shift differential for nights and weekend schedules
  • Career advancement opportunities

The Details  

  • Provide superior service to our customers by listening, analyzing problems, and resolving issues
  • Use your expertise to proactively make recommendations that will help customers avoid future issues 
  • We are an environment that fosters growth and enables you to learn new aspects about our business, systems, policies and most importantly how to effectively engage and resolve customer challenges

The Ideal Candidate Will Have

  • Relentless drive to provide exceptional customer service
  • Excellent communication and listening skills
  • Strong attention to detail and problem-solving skills
  • Ability to adapt to change and work well in a fast-paced environment
  • Ability to multi-task using technology while handling calls.
  • Minimum high school diploma or GED
  • Flexible to work any schedule around our 24/7, 365 days per year business operation.
  • If you are being hired for a remote position, you are required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side.  You can test your internet speed at www.speedtest.net or by contacting your service provider.”

What You Should Know About Us

  • Our uncompromising values- Common Sense, Common Decency, Uncommon Thinking, and Uncommon Results guide the way we support our customers and how we work with one another
  • We are a Fortune 500 company employing approximately 15,000 people in 16 countries
  • We have over 125 years of experience innovating and adapting to the changing needs of our customers

Our Miami, FL office is located at 11222 Quail Roost Drive Miami, FL 33157

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Meet Our People

Resha S. - Customer Service Representative

I can be myself here. It's just a comfortable work environment. Management is so understanding - they recognize that we're all human. And they listen to our feedback. In turn, I understand my customers and where they're coming from.

We're not scripted - but you do have to have a heart and you have to actively listen. I take escalated calls and I know my customers can hear the concern in my voice right away. That means I'm helping. My supervisors taught me how to grow my skills and how to protect my customers. I continue to receive training, and it's in my plan to become a supervisor.