Customer Care Specialist - Remote
As part of the Assurant customer service team, you’ll do more than just answer calls or respond to questions. On behalf of our clients, you’ll work directly with consumers to help them protect what matters most. You’ll be their primary point of contact and their source of information. You’ll listen, solve problems, and patiently find a resolution.
- Full time
- Entry Level
- Evenings & Weekends
What makes a successful Customer Service Representative? Look below to see if you found the right fit.
- Good Listener
The culture is amazing. The managers and staff are very supportive and promote an open exchange of ideas and information.– Marcus K., Arizona
Customer Care Specialist - RemoteApply Requisition Number R-88003
When you come to Assurant, you’re not just starting a job. You’re starting a career at a company that cares about you. Our employees are a community of people passionate about engaging and helping people across the country.
With competitive pay and benefits that start on your first day, Assurant’s a company ready to invest in you. But don’t take our word for it. Our benefits speak for themselves. Here’s just a peek at what we offer:
- Undergraduate tuition reimbursement programs
- Generous paid-time-off package with 23 total days, including holidays, within your first year
- Various work schedules
- Stock purchasing options along with a 401k and additional financial resources
- Potential to share in the company’s success through a performance bonus
- Health, dental and personal wellness plans
- And more …
At Assurant, you’ll find a team eager to help you grow your career and find meaning in your work. Are you ready to join?
What is a Customer Care Specialist at Assurant?
The Customer Care Specialist is a key position within Assurant because you’re the voice of our organization and clients. You’re highly valued as our customer’s primary point of contact, and you care about helping others. The customer experience is at the forefront of all you do, exceeding expectations at every turn. You’re a listener, problem solver and believe in quality. You enjoy being on the phone, and customers hear your smile as you patiently help them find a resolution.
Why You Should Consider This Role
- You love helping and connecting with people.
- You’re a problem solver who likes to think on your feet and enjoys a challenge.
- You thrive in a fast-paced, changing environment.
- You believe the details are important and actively listen for them.
- You go above and beyond because you want to, not because you have to.
What You Will Like
- The diversity — every day and every customer is different.
- The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team.
- The difference in the value Assurant places on great customer service and the recognition you’ll receive from our customers and our leaders when you exceed our customer’s expectations.
- Opportunity to learn, grow and advance within our Fortune 500 company.
- Competitive starting pay in a highly motivated pay-for-performance environment.
- Handle in-bound calls from our customers by researching and resolving loan-level inquiries in hazard insurance, mortgage banking and property loss.
- This role requires listening to our customers’ concerns and showing empathy while resolving their issues.
- Because every customer is different, we expect you to take the initiative to truly understand our customers’ current challenges, solve them and use your expertise to proactively help them avoid future challenges.
- You may be asked to participate in special projects, assume new responsibilities and adjust priorities as requested.
- A robust paid training environment enables you to learn the business, the systems, the policies and, most importantly, how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.
This is a full time position. The work schedule will be Monday through Friday from 11:30am to 8:00 pm ET. There will also be 3-4 weeks of paid training initially, which will be Monday through Friday from 8:30 am to 5:30 pm ET.
What You Should Know About Us
Assurant is the company that protects and secures the places people live and the things they buy. We’re a Fortune 500 company with approximately 16,000 employees in 21 countries across North America, Latin America, Europe and Asia-Pacific. We help keep life running smoothly for more than 300 million people around the world. Protecting 38 million mobile devices. 40 million motor vehicles. 80 million appliances. 36 million mortgages. And that's just the beginning.
The Candidate Will Have
- Strong attention to detail
- Great conversation skills and ability to WOW customers on every call
- Excellent verbal, written and listening skills
- Relentless drive to own the customer’s problem and resolve it
- Ability to adapt well to change
- Ability to work well in a fast-paced environment
- Ability to think outside of the box to resolve problems
- Ability to multitask using technology, including call handling, loan-level review and call documentation
- Minimum high school diploma or GED, and 1 year of work experience required
- Property and Casualty knowledge and/or agency experience
- Property and Casualty Insurance License
- Call center experience
- Bilingual (English/Spanish) candidates must be able to speak, read and write effectively in both languages
- College degree with 0-1 year of work experience
Note: This is a remote position.
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Meet Our People
Resha S. - Customer Service Representative
I can be myself here. It's just a comfortable work environment. Management is so understanding - they recognize that we're all human. And they listen to our feedback. In turn, I understand my customers and where they're coming from.
We're not scripted - but you do have to have a heart and you have to actively listen. I take escalated calls and I know my customers can hear the concern in my voice right away. That means I'm helping. My supervisors taught me how to grow my skills and how to protect my customers. I continue to receive training, and it's in my plan to become a supervisor.